Management Analyst, Associate - Elevator

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About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program
  
  

Description

The City of Richmond Department of Planning & Development Review is seeking highly qualified candidates to fill the position of Management Analyst Associate - Elevator. The incumbent will be responsible for providing administrative support to the agency and customer service to internal and external customers. The typical essential duties of this role include providing customer service account support activities, handling both routine and advanced-level customer service inquiries, and performing data entry, preparing reports, spreadsheets, and other documentation, and other clerical and administrative duties as required.

Supervision Exercised/Received

• Exercised: While this classification typically does not supervise other employees, individuals may assist the supervisor with supervision duties or act as lead workers.
• Received: This classification typically reports to a supervisor or manager.
• Note: Other reporting relationships may apply.
  
  

Duties include but are not limited to

• Provide front line customer service support for the Bureau, including email and phone support.
• Support the Bureau Elevator Program, including account management, invoicing, issuing notices, researching customer inquiries, producing reports.
• Receives, collects, and enters data and other information in databases or related systems; compiles and analyzes data, reaches conclusions, and recommends proposals; summarizes and reports as necessary.
• Provides customer service account support activities such as investigating and researching account information and history; processing and adjusting customer accounts; performing billing and account reconciliation; clearing billing exceptions and correcting billing errors; following up on service orders; and processing refunds.
• Coordinates and manages programs and projects; prepares necessary forms and other documentation; performs necessary administrative duties related to programs.
• Provides routine and advanced-level customer service, handling basic and escalated inquiries. Assists customers, departments, and employees by providing information, handling requests, payment processing, and researching and responding to inquiries over the telephone, email, and in-person.
  
  

Qualifications, Special Certifications And Licenses

KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

• Knowledge of the Elevator Code
• Experience with municipal financial systems
• Understanding of municipal and building department processes
• Use of basic office environment equipment
• Knowledge of Personal Computers
• Experience with computer programs such as: Microsoft Office Suite, Permitting/Licensing Software
• General mathematical knowledge including arithmetic
• Accounting, bookkeeping, and other financial skills
  
  

Minimum Training And Experience

• Bachelor's degree in business/public administration or a related field
• Two years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
  
  

Preferred Qualifications

• Knowledge of Building Codes
• Experience working in the public sector
• Bilingual a plus
  
  

Note

The above class description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. The employee may perform other duties of a similar nature or level.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV .

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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