What are the responsibilities and job description for the Manager, Homeless Services position at City of Richmond, Virginia?
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About
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
The Department of Neighborhood and Community Services is seeking a highly skilled and strategic leader to serve as the Manager of the Office of Homeless Services. This role is pivotal in shaping and driving the City of Richmond’s efforts to mitigate homelessness through policy development, strategic leadership, and cross-sector collaboration.
The Manager will be responsible for refining and executing the City of Richmond’s Strategic Plan to Mitigate Homelessness (2020-2030) and implementing innovative, evidence-based strategies to reduce and prevent homelessness. This role requires a visionary leader who can align policy, funding, and partnerships to create sustainable solutions that improve outcomes for individuals and families experiencing housing instability.
The Manager of the Office of Homeless Services will work across City Departments and in close coordination with homeless services providers, community stakeholders, and regional and state partners.
This position reports to the Director of the Department of Neighborhood and Community Services.
Duties include but are not limited to
Qualifications, Special Certifications and Licenses
We are seeking a dynamic, mission-driven professional who can drive policy, programs, and partnerships that transform Richmond’s approach to homelessness mitigation.
The ideal candidate will possess the following:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to see, hear, and talk. The employee is frequently required to walk; and occasionally required to stoop; kneel; reach extending hands and arms in any direction; stand; push; lift objects from a lower to a higher position; move objects horizontally from position-to-position; grasp; and feel. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV .
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
About
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- T uition Assistance Program
The Department of Neighborhood and Community Services is seeking a highly skilled and strategic leader to serve as the Manager of the Office of Homeless Services. This role is pivotal in shaping and driving the City of Richmond’s efforts to mitigate homelessness through policy development, strategic leadership, and cross-sector collaboration.
The Manager will be responsible for refining and executing the City of Richmond’s Strategic Plan to Mitigate Homelessness (2020-2030) and implementing innovative, evidence-based strategies to reduce and prevent homelessness. This role requires a visionary leader who can align policy, funding, and partnerships to create sustainable solutions that improve outcomes for individuals and families experiencing housing instability.
The Manager of the Office of Homeless Services will work across City Departments and in close coordination with homeless services providers, community stakeholders, and regional and state partners.
This position reports to the Director of the Department of Neighborhood and Community Services.
Duties include but are not limited to
- Provide executive leadership for the Office of Homeless Services, ensuring high-performance management, staff development, and alignment with City and regional goals.
- Lead and oversee the refinement and implementation of the City of Richmond’s Strategic Plan to Mitigate Homelessness, integrating best practices and innovation.
- Oversee and enhance the Office of Homeless Services Community Resource and Training Center, ensuring it serves as a hub for capacity building, outreach, and service coordination.
- Represent the City of Richmond on the Greater Richmond Continuum of Care Board of Directors and other regional homelessness policy forums.
- Manage and optimize contracts for family shelters, inclement weather shelters, and emergency housing initiatives.
- Advise City leadership on emerging trends, policy changes, and legislative advocacy related to homelessness and housing instability.
- Develop and execute a comprehensive public engagement strategy to destigmatize homelessness and increase community awareness of available resources.
- Establish metrics-driven evaluation methods to measure program impact and ensure continuous improvement.
- Strengthen cross-agency and regional collaboration to develop a coordinated homelessness response system that leverages federal, state, and local resources.
Qualifications, Special Certifications and Licenses
We are seeking a dynamic, mission-driven professional who can drive policy, programs, and partnerships that transform Richmond’s approach to homelessness mitigation.
- Demonstrated Leadership: Proven ability to build and lead teams, manage complex projects, and drive systemic change in homelessness services or related fields.
- Strategic Vision & Innovation: Experience in developing and scaling data-driven, innovative strategies to mitigate homelessness.
- Exceptional Collaboration & Relationship-Building: Ability to work across government, nonprofit, and private sectors to develop aligned, community-driven solutions.
- Strong Policy & Program Knowledge: Deep understanding of homelessness, housing-first models, and regional/national best practices in service delivery.
- Financial & Contract Oversight: Experience in grant management, funding strategy, and contract administration for housing and shelter programs.
- Advocacy & Public Engagement: Ability to serve as a public-facing subject matter expert, effectively communicating with media, elected officials, and community stakeholders.
- Data-Driven Decision Making: Track record of using metrics, research, and performance evaluations to drive policy and funding decisions.
The ideal candidate will possess the following:
- A deep understanding of the issues surrounding homelessness, including the causes, impacts, and effective interventions
- Knowledge of local, state, and federal policies related to homelessness
- Knowledge of the Greater Richmond Continuum of Care and the regional coordinated entry system
- Knowledge of emerging housing solutions to address homelessness
- Master’s Degree strongly preferred in Social Work, Public Administration, Urban Planning, Human Services, or a related field (Bachelor’s required).
- At least 5 years of experience managing and supervising a team
- At least 5 years of experience in homelessness services, housing programs, human services, or social impact initiatives.
- Proven success in leading multi-agency collaborations, funding strategy, and public policy efforts.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to see, hear, and talk. The employee is frequently required to walk; and occasionally required to stoop; kneel; reach extending hands and arms in any direction; stand; push; lift objects from a lower to a higher position; move objects horizontally from position-to-position; grasp; and feel. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
- Internal use: HR Generalist to review.
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV .
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
