Manager, Homeless Services

The Department of Neighborhood and Community Services is seeking a Manager of the Office of Homeless Services. The Manager of the Office of Homeless Services will oversee and provide strategic thought leadership to the Office of Homeless Services and guide the successful implementation of the City of Richmond’s Strategic Plan to End Homelessness 2020-2030. Moreover, the Manager of the Office of Homeless Services will direct policy development and implementation to address homelessness in the City of Richmond. 

 

The Manager of the Office of Homeless Services will work across City Departments and alongside Homeless Services providers. 

 

This position will report to the Director of the Department of Neighborhood and Community Services and work closely with the Deputy Chief Administrative Officer for Human Services. 

 

• Providing direct daily oversight and supervision of the City of Richmond’s Office of Homeless Services
• Guiding the successful implementation of the City of Richmond’s Strategic Plan to End Homelessness and the Homeless Advisory Council recommendations 
• Providing direct daily oversight of the City of Richmond’s Office of Homeless Services Community Resource and Training Center
• Serving as an alternate representative to the Deputy Chief Administrative Officer for Human Services on the Greater Richmond Continuum of Care’s Board of Directors
• Managing the City of Richmond’s family and inclement weather shelter contracts 
• Serving as a subject matter expert on homelessness in the City of Richmond 
• Oversee the development of a comprehensive community outreach and engagement strategy to destigmatize homelessness in the city and to increase education and awareness of the city and the region's services and resources to support unsheltered residents

Qualifications: 

Experience: Significant experience in homeless services, social services, human services, and/or related fields is crucial. This could include direct experience working with homeless populations, managing programs or services related to homelessness, or working in public administration roles dealing with social issues.

 

Leadership Skills: Ability to lead a diverse team effectively, manage a budget and resources, and make strategic decisions to improve services and outcomes for individuals and families experiencing homelessness. 

 

Communication Skills: Strong written and verbal communication skills are necessary for interacting with stakeholders such as government officials, community organizations, individuals and families experiencing homelessness, and the general public.

 

Collaboration and Networking: The ability to collaborate with various stakeholders, build partnerships with community organizations, and advocate for homeless services.

Compassion and Empathy: A genuine concern for individuals and families experiencing homelessness, along with the ability to empathize with their situations, is important for creating effective policies and programs.

 

Problem-Solving and Decision-Making: The ability to analyze complex problems, identify solutions, and make decisions that have positive impacts on homeless populations and the community.

Ethical Standards: High ethical standards and integrity in managing funds, resources, and interactions with vulnerable populations.

 

Adaptability and Resilience

Knowledge, Skills, and Abilities:

The ideal candidate will possess the following:

• A deep understanding of the issues surrounding homelessness, including the causes, impacts, and effective interventions
• Knowledge of local, state, and federal policies related to homelessness
• Knowledge of the Greater Richmond Continuum of Care and the regional coordinated entry system
• Knowledge of emerging housing solutions to address homelessness 

 

Minimum Training and Experience:

• Bachelor’s Degree in Social Work, Human Services, Public Administration, Political Science, or a related field (Master’s Degree Preferred) 
• At least 5 years of experience managing and supervising a team 
• At least 5 years of experience in the field of homeless services, human services, social work, or a related field
• Direct experience working with unsheltered and individuals experiencing homelessness

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. 

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to see, hear, and talk. The employee is frequently required to walk; and occasionally required to stoop; kneel; reach extending hands and arms in any direction; stand; push; lift objects from a lower to a higher position; move objects horizontally from position-to-position; grasp; and feel. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

* Internal use:  HR Generalist to review. 

Salary : $87,614 - $146,317