Program and Operations Manager -Benefit Programs

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About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program
  
  

Description

The City of Richmond Department of Social Services is seeking a highly qualified candidate for the unclassified position of Program & Operations Manager –to provide advanced support to the Department Deputy Director, Senior of the Economic Support & Independence division of the Richmond Department of Social Services, making recommendations for improved operations/efficiencies, and ensuring the implementation of operational changes.

• This is an unclassified position. Therefore, the successful candidate will serve at the will of the Appointing Authority.**
  
  

Duties include but are not limited to

• Assist the Deputy Director in planning, performance-monitoring, interfacing with State Department of Social Services officials and managers, strategies to improve efficiencies, customer service, and timeliness.
• Assemble information re: respective program areas, provide reports, and represent the Deputy Director at meetings, briefings, etc., as needed.
• Oversees the daily operations, directs work flow, and develops scheduling for assigned areas of responsibility.
• Develops initiatives aimed at employee engagement and employee morale.
• Conducts, attends and/or participates in departmental staff meetings, meetings with other City Departments, meetings with City Management, and meetings with civic and citizen groups and associations.
• Prepares and submits routine and special technical and statistical reports to City Management for assigned areas of responsibility.
• Handles correspondence and interfaces directly with citizens, customers, clients, vendors and staff regarding complaints, issues and concerns for the assigned areas of responsibility.
• Manages budget and approves expenditures for assigned areas of responsibility.
• Analyzes business processes and policies to better manage and increase effectiveness and efficiency of services and reporting.
• Collects and analyzes performance data to identify potential process improvements.
• Oversees the development of Corrective Action Plans.
• Collaborates with Executive Management to develop and implement strategic plans that are in alignment with the mission and vision of the organization and addresses organizational priorities.
• City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**
  
  

Qualifications, Special Certifications And Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

• Considerable knowledge in computer programs such as Microsoft Office Suite
• Data analysis
• Data management
• Electronic databases and related software applications
• Federal regulations pertaining to assigned area
• Federal, state, and local laws and legal procedures related to focus area processes and procedures related to the assigned area
• City guidelines and standards and in-depth knowledge in area of focus
• Demonstrated skills in communicating and coordinating with various internal and external departments
• Creating and implementing policies and procedures
• Gathering and interpreting data routinely
• Interpreting and applying federal regulations for programs
• Managing contracts, projects, data, reports, etc.
• Overseeing the daily accounting and procurement functions
• Overseeing the financial and operational aspects of programs of focus
• Supervising, including conducting performance evaluations, mentoring, etc.
• Conducting, attending, and participating in various meetings, providing input as needed
• Reviewing, preparing, and submitting reports
• Demonstrated ability to adapt
• Think critically; grasp overall objectives and determine steps to achieve the objectives organize
• Problem solve and evaluate and analyze data
  
  

Minimum Training And Experience

• Bachelor's degree in business, accounting, finance or public administration or field related to assignment
• Six years of journey-level professional experience in area related to assignment
• Two years of supervisory experience
• A Master's degree in Business or Public Administration or field directly related to assignment is preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
  
  

LICENSING, CERTIFICATIONS And OTHER SPECIAL REQUIREMENTS

• Some positions may require a FMP (Facilities Management Professional) designation.
• Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.
  
  

Preferred Qualifications

• Four (4) years or more of experience managing staff or leading a team
• A Master's degree in Business or Public Administration or field directly related to assignment is preferred
• Skilled in interpreting, advising, explaining and applying pertinent laws, rules, regulations, policies and guidelines
• Skilled in problem-solving, conflict resolution and decision making
• Skilled in effectively using current office word processing, spreadsheet, database and email software programs
• Skilled in policy development
• Organizational and analytical skills
• Written and oral communication skills.
• Bachelor's or Master's degree in Human Services.
• Considerable knowledge in public assistance benefit programs.
  
  

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV .

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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