What are the responsibilities and job description for the Program and Operations Manager -Benefit Programs position at City of Richmond?
The City of Richmond Department of Social Services is seeking a highly qualified candidate for the unclassified position of Program & Operations Manager –to provide advanced support to the Department Deputy Director, Senior of the Economic Support & Independence division of the Richmond Department of Social Services, making recommendations for improved operations/efficiencies, and ensuring the implementation of operational changes.
**This is an unclassified position. Therefore, the successful candidate will serve at the will of the Appointing Authority.**
MINIMUM TRAINING AND EXPERIENCE:
LICENSING, CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:
PREFERRED QUALIFICATIONS:
**This is an unclassified position. Therefore, the successful candidate will serve at the will of the Appointing Authority.**
- Assist the Deputy Director in planning, performance-monitoring, interfacing with State Department of Social Services officials and managers, strategies to improve efficiencies, customer service, and timeliness.
- Assemble information re: respective program areas, provide reports, and represent the Deputy Director at meetings, briefings, etc., as needed.
- Oversees the daily operations, directs work flow, and develops scheduling for assigned areas of responsibility.
- Develops initiatives aimed at employee engagement and employee morale.
- Conducts, attends and/or participates in departmental staff meetings, meetings with other City Departments, meetings with City Management, and meetings with civic and citizen groups and associations.
- Prepares and submits routine and special technical and statistical reports to City Management for assigned areas of responsibility.
- Handles correspondence and interfaces directly with citizens, customers, clients, vendors and staff regarding complaints, issues and concerns for the assigned areas of responsibility.
- Manages budget and approves expenditures for assigned areas of responsibility.
- Analyzes business processes and policies to better manage and increase effectiveness and efficiency of services and reporting.
- Collects and analyzes performance data to identify potential process improvements.
- Oversees the development of Corrective Action Plans.
- Collaborates with Executive Management to develop and implement strategic plans that are in alignment with the mission and vision of the organization and addresses organizational priorities.
**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**
KNOWLEDGE, SKILLS, AND ABILITIES:- Considerable knowledge in computer programs such as Microsoft Office Suite
- Data analysis
- Data management
- Electronic databases and related software applications
- Federal regulations pertaining to assigned area
- Federal, state, and local laws and legal procedures related to focus area processes and procedures related to the assigned area
- City guidelines and standards and in-depth knowledge in area of focus
- Demonstrated skills in communicating and coordinating with various internal and external departments
- Creating and implementing policies and procedures
- Gathering and interpreting data routinely
- Interpreting and applying federal regulations for programs
- Managing contracts, projects, data, reports, etc.
- Overseeing the daily accounting and procurement functions
- Overseeing the financial and operational aspects of programs of focus
- Supervising, including conducting performance evaluations, mentoring, etc.
- Conducting, attending, and participating in various meetings, providing input as needed
- Reviewing, preparing, and submitting reports
- Demonstrated ability to adapt
- Think critically; grasp overall objectives and determine steps to achieve the objectives organize
- Problem solve and evaluate and analyze data
MINIMUM TRAINING AND EXPERIENCE:
- Bachelor's degree in business, accounting, finance or public administration or field related to assignment
- Six years of journey-level professional experience in area related to assignment
- Two years of supervisory experience
- A Master's degree in Business or Public Administration or field directly related to assignment is preferred
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
LICENSING, CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:
- Some positions may require a FMP (Facilities Management Professional) designation.
- Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.
PREFERRED QUALIFICATIONS:
- Four (4) years or more of experience managing staff or leading a team
- A Master's degree in Business or Public Administration or field directly related to assignment is preferred
- Skilled in interpreting, advising, explaining and applying pertinent laws, rules, regulations, policies and guidelines
- Skilled in problem-solving, conflict resolution and decision making
- Skilled in effectively using current office word processing, spreadsheet, database and email software programs
- Skilled in policy development
- Organizational and analytical skills
- Written and oral communication skills.
- Bachelor's or Master's degree in Human Services.
- Considerable knowledge in public assistance benefit programs.
Salary : $96,380 - $160,952
