Program and Operations Manager

The City of Richmond Department of Public Utilities (DPU) provides: clean and efficient-burning natural gas, high-quality drinking water; wastewater collection and treatment; and stormwater collection and management. DPU is accepting applications for the position of Program and Operations Manager to lead the Development Services group. 

The successful applicant will lead a group of utility engineers and customer service representatives with responsibility for coordinating all DPU plan reviews for all internal and external construction projects that could impact DPU utility assets. This position will manage all of DPU’s review of internal and external development plans and the processing of utility permits. Engineers and customer service reps that perform this function have a broad knowledge of all DPU utilities and applicable City codes. The Plan Reviewers administer their reviews in accordance with established utility standards and ordinances. The Plan Reviewers will also have a good understanding of how City permits are processed and the needed inter-office dependencies required to support development in the City of Richmond.

• Long range planning; 
• Developing and monitoring capital and expense budgets; 
• Hiring and developing a professional and experienced engineering plan review staff; 
• Meeting with citizens, customers, construction contractors and developers to promote utility programs and services;
• Coordinating Plan Reviews with multiple City Agencies.
  

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business, accounting, finance or public administration or field related to assignment
• Six years of journey-level professional experience in area related to assignment (engineering, construction and/or project management disciplines)
• Two years of supervisory experience
• A Master's degree in Business or Public Administration or field directly related to assignment is preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED QUALIFICATIONS:

• Work experience in the water or wastewater industry is preferred.

LICENSING, CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:

• Valid Virginia Driver's License
• Some positions may require a FMP (Facilities Management Professional) designation.
• Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.

 

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

 

Knowledge (some combination of the following):

• Accounting, budgeting, accounts payable/receivable
• Computer programs such as Microsoft Office Suite
• Cultural development
• Data analysis
• Data management
• Electronic databases and related software applications
• Federal regulations pertaining to assigned area
• Federal, state, and local laws and legal procedures related to focus area
• Processes and procedures related to the assigned area
• Project management
• City guidelines and standards
• In-depth knowledge in area of focus

 

Skills (some combination of the following):

• Communicating and coordinating with various internal and external departments
• Creating and implementing policies and procedures
• Gathering and interpreting data routinely
• Interpreting and applying federal regulations for programs
• Managing contracts, projects, data, reports, etc.
• Overseeing the daily accounting and procurement functions
• Overseeing the financial and operational aspects of programs of focus
• Overseeing daily operations and directing work flow
• Setting timetables, achieving milestones, tracking progress, and taking corrective actions
• Supervising, including conducting performance evaluations, mentoring, etc.
• Understanding a program's intent and application
• Writing standard operating procedures
• Coaching
• Conducting, attending, and participating in various meetings; providing input as needed
• Reviewing, preparing, and submitting reports
• Customer service
• Oral and written communication

 

Abilities (some combination of the following):

• Adapt
• Think critically
• Grasp overall objectives and determine steps to achieve the objectives
• Multi-task
• Organize
• Problem solve
• Manage time effectively
• Evaluate and analyze data
• Collaborate and build successful cross-functional process teams

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. 

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Salary : $96,380 - $160,952