Program and Operations Supervisor - Zoning

The City of Richmond Department of Planning and Development Review is seeking a highly skilled and visionary leader to join our team as a Program and Operations Supervisor in the Land Use or Zoning Division. 

About the Role

As a Program and Operations Supervisor you will lead either the Land Use or Zoning plans review team, overseeing key areas such as:

• Land use and zoning reviews
• Zoning interpretations and special projects
• Management and enforcement of the newly adopted Site Plan Ordinance
• Long-term development strategies and initiatives

This role requires a passion for public service, a deep understanding of urban planning, and a proven ability to lead teams and drive strategic goals.

Exercised: This classification typically supervises other employees.

Received: This classification typically reports to a manager or  deputy director

Note: Other reporting relationships may apply.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Manages professional and technical personnel by instructing, assigning, reviewing, and planning the work of others, monitoring standards, coordinating activities, allocating resources, recommending promotions and salary increases as appropriate, interviewing, selecting, and hiring new employees, and providing employee training and development.
• Oversees department activities by assisting in preparing and maintaining the annual department budget, including projections, fiscal responsibilities, and resource management, establishing goals and objectives, identifying programs and projects, assisting in resolving problems and issues, and preparing reports.
• Manages the planning process by overseeing staff review, providing support to boards and commissions, coordinating the development review process for internal and external customers, overseeing special projects, assigning cases and inquiries to planners, identifying policy directions, and interpreting the zoning and subdivision regulations.
• Presents reports and acts as technical advisor to the Planning and Zoning Board, Zoning Board of Adjustment and Appeals, and/or the Historic Preservation Board. Presents to the City Commission, neighborhood, and community or civic groups.
• Confers with city officials, other governmental agencies, and private interests to identify solutions to planning issues and bring about resolutions that benefit the City, maintain community character, and promote economic development. Ensures ordinances are up to date by coordinating and revising development standards in the zoning and subdivision ordinances and presenting revised standards to boards, commissions, and City Council to implement new or revised standards to meet new regional, State, and Federal regulations.
• Performs administrative duties by conducting research, compiling staff reports and other case material for timely submission to the Council, overseeing addressing, permit review process, open records requests, and online GIS mapping projects/products.
• Responds to professional and citizen inquiries by responding to inquiries, providing information to developers, citizens, outside organizations, and other employees, meeting with public groups, making presentations, relaying technical information regarding zoning and development applications, and interpreting zoning, subdivision, and development ordinances.
• Performs other duties as assigned.

TYPICALKNOWLEDGE,SKILLS,ANDABILITIES:Thesearearepresentativesample;positionassignmentsmay vary.

KNOWLEDGE:

• City rules, regulations, policies, and procedures with particular attention to codes and ordinances.
• Supervisory methods and techniques.
• Principles and practices of project management.
• Urban planning and development and local government policies and procedures.
• Housing, zoning, and economic development.
• Research methods and statistical principles related to urban growth and development.
• Modern office practices, procedures, and equipment.

SKILLS:

• Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.
• Assessing and prioritizing multiple tasks, projects and demands.
• Providing outstanding customer service and conflict resolution.
• Identifying opportunities to improve customer service and satisfaction.
• Operating highly technical computer applications, such as GIS and other City Software.
• Analyze problems, identify alternate solutions, project consequences of proposed actions, and implement recommendations in support of goals.

• Operating a personal computer utilizing a variety of business software.
• Reading and understanding City, State and Federal rules and regulations.
• Creating, preparing, writing, and proofing reports, documents, and correspondence.
• Working effectively in a high-pressure environment with changing priorities.
• Effectively communicating in both oral and written format.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in Urban Planning or Studies, or Public Administration, or field related to assignment 
• Five (5) years increasingly responsible experience in a city or municipal planning department or related field
• Two (2) years of administrative and supervisory experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

PREFERRED QUALIFICATIONS:

• 5 years of progressively responsible experience in city or municipal planning, urban design, environmental planning, or related fields, with 2 years in a senior leadership or supervisory role. Experience managing cross-functional teams and complex projects is essential.
• Strong knowledge of federal, state, and local planning regulations, financial management, and project management.
• Proven track record of leading large, diverse teams and driving results in a complex, fast-paced, and politically sensitive environment. Expertise in executive decision-making, strategic visioning, and organizational development.
• Exceptional communication skills, with the ability to present complex ideas and policies to a variety of stakeholders, including elected officials, senior leadership, and the public. Ability to negotiate and resolve high-stakes issues.
• Deep knowledge of urban planning, sustainable development, greenspace initiatives, zoning regulations, and city policy development. Familiarity with data-driven planning tools and systems.
• Proven ability to manage complex projects and lead cross-functional teams to achieve departmental goals.

• American Institute of Certified Planners (AICP) certification preferred.
• Certified Zoning Official preferred
• SomeassignmentsmayrequireavalidDriver'sLicensewithasatisfactorydrivingrecordandavalid CommonwealthofVirginiaDriver'sLicensewithin30daysofhire.

NOTE:

The above class description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. The employee may perform other duties of a similar nature or level.

Salary : $75,030 - $120,920