Technology Support Specialist

CITY OF ROMULUS

JOB TITLE: PART-TIME TECHNICAL SUPPORT SPECIALIST

To formally apply for this position visit www.romulusgov.com to complete an online application. Applying with really is not considered applying.

SALARY LEVEL: $22.00/HR.

DIVISION: NON‑UNION

DEPARTMENT: TECHNOLOGY SERVICES

BENEFITS: NONE

LOCATION: VARIES WITHIN CITY

DATE: DECEMBER 18, 2024

SUMMARY:

Under the supervision of the Technology Services Director, provides front line user and systems support for the Technology Services Department, providing support for all City departments and locations.

Areas of responsibility include desktop and laptop hardware, software, and basic networking support, end-user support for common user account and software issues, inventory, documentation, and trouble-ticket entry and resolution or escalation (maintenance), and VoIP and mobile phone support. The position works primarily out of City Hall and the Romulus Police Department, but may require travel to other City buildings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Assist with intake of requests into trouble-ticketing system.

2. Document actions taken when working on trouble tickets.

3. Provide prompt, accurate, and courteous resolution/escalation for all support issues.

4. Provide support for Windows installations and applications for the entire City of Romulus.

5. Troubleshoot hardware, software, and network issues.management/administration of recurring problems or issues with hardware/software and establish guidelines for resolution.

6. Assist with moves, additions, and changes of hardware such as computers, monitors, printers, and other equipment.

7. Assist with Windows system rollouts such as hardware/operating system updates, software package installations, system images, and security patches.

8. Assist with basic user account creation, changes, archiving, and deletion.

9. Assist with validating user credentials and resetting account passwords.

10. Develop training guides, manuals, and how-to documents for dissemination to users.

11. Assist to identify and suggest for removal any technology equipment from service and assist with the proper disposal/asset recovery of those systems.

12. Assist to maintain and update the City of Romulus Technology Services hardware and software inventory.

13. Assist with mobile technology support for laptops, tablets, cell phones, and in-vehicle communications.

14. Assist with supporting security camera and access control systems.

15. Assist with basic telephone systems configuration and support.

16. Assume other duties and responsibilities as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

SUPERVISORY RESPONSIBILITIES:

None.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without a reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

Education: BA/BS degree (or equivalent experience). Will also consider any candidate without a degree but possessing the necessary skills and demonstrating a track record of career-based achievement.

Experience: Requirements include experience in supporting Microsoft Windows operating systems and the Microsoft Office suite of software.

Experience with basic networking protocols.

Experience working with a variety of cell phone types and operating systems.

Experience working with security cameras and access control systems strongly recommended.

Experience working with VoIP or similar telephone systems strongly recommended.

Experience pulling and terminating network cables, and configuration of network switches and port security is strongly recommended.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Possession of a valid Michigan vehicle operator's license. Must be appropriately licensed to operate City-owned vehicles consistent with work assignment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; sit; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and risk of electrical shock.

The noise level in the work environment is usually moderate.

COMMENTS:

The qualifications listed above are guidelines. Other combinations of educations and experience which could provide the necessary knowledge, skills, and abilities to perform the job should be considered.

Prepared in compliance with:

Romulus Policies and Procedures Manual

Americans with Disabilities Act

Equal Employment Opportunity Act

Job Type: Part-time

Pay: $22.00 per hour

Benefits:

• Employee assistance program
• Life insurance
• Retirement plan

Schedule:

• Day shift
• Monday to Friday

Experience:

• Windows: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $22