What are the responsibilities and job description for the Customer Service Representative - Utility Billing position at City of Sachse, TX?
Job Description
This role is responsible for providing professional, effective, and efficient assistance to the citizens of Sachse.
The ideal candidate will embody our core values of service, humility, innovation, neighborly, and excellence (SHINE). They will be responsible for assisting customers by telephone, email, and in-person, directing them to appropriate departments for other City-related assistance, providing general City information, receiving utility payments, and maintaining customer account documentation.
