What are the responsibilities and job description for the utility billing customer service representative position at City of Sachse, TX?
Sachse Utility Customer Service Representative
Under general supervision, this position is responsible for providing professional and effective customer service support to the citizens of Sachse. The ideal candidate will embody our core values of Service, Humility, Innovation, Neighborly, and Excellence (SHINE).
Main Responsibilities:
Requirements:
Working Conditions:
Under general supervision, this position is responsible for providing professional and effective customer service support to the citizens of Sachse. The ideal candidate will embody our core values of Service, Humility, Innovation, Neighborly, and Excellence (SHINE).
Main Responsibilities:
- Assist customers by telephone, email, and in-person with utility billing inquiries and complaints.
- Direct customers to appropriate departments for other City-related assistance.
- Provide general City information to customers.
- Process utility payments, including mail, in-person, and electronic payments.
- Maintain accurate records and documentation of customer accounts.
Requirements:
- High School diploma or equivalent and two years of customer service experience; or equivalent combination of education and experience.
- Knowledge of accounting principles and practices.
- Knowledge of customer service techniques.
- Knowledge of cash handling and record keeping methods.
Working Conditions:
- Work is performed in an office setting.
- May be subject to repetitive motion such as typing and vision to monitor.
- May be subject to irate customers.
