What are the responsibilities and job description for the Front Desk Receptionist position at CITY OF SALINE?
SUMMARY
Performs clerical, general office and customer service duties in a busy reception area.
EDUCATIONAL REQUIREMENTS
- High School Diploma or G.E.D.
EXPERIENCE REQUIREMENTS
- None
ADDITIONAL REQUIREMENTS
DRIVING
- Valid Driver's License
KNOWLEDGE
| REQUIREMENTS | ||
| KNOWLEDGE | ESSENTIAL | IMPORTANT |
| Computer and keyboarding skills | R | |
| Effective communication skills | R | |
| Knowledge of Parks and Recreation Department rules and policies | R |
REQUIRED ABILITIES
| REQUIREMENTS | ||
| ABILITY | ESSENTIAL | IMPORTANT |
| Act independently | R | |
| Analyze situation | R | |
| Attend to details | R | |
| Communicate verbally | R | |
| Communicate in writing | R | |
| Concentrate | R | |
| Empathize | R | |
| Identify problems | R | |
| Initiate | R | |
| Manage pressure | R | |
| Motivate | R | |
| Multi-task | R | |
| Organize | R | |
| Problem solve | R | |
| Think creatively | R |
REQUIRED SKILLS
| REQUIREMENTS | ||
| SKILL | ESSENTIAL | IMPORTANT |
| Actively listen to fully understand circumstances | R | |
| Collaborate with others to maximize innovation and effectiveness | R | |
| Communicate ideas, thoughts, knowledge and information to foster clarity and engage others | R | |
| Focus on details to reduce errors and increase efficiency | R | |
| Manage time effectively to ensure all work is completed timely and effectively | R | |
| Organize work to maximize productivity | R | |
| Plan work projects to ensure efficiency | R | |
| Resolve conflicts to facilitate goal achievement | R | |
| Use empathy to understand the point of view others | R |
SUPERVISORY RESPONSIBILITIES
- No Supervisory Responsibilities
REPORTS TO
- Recreation Secretary
ESSENTIAL JOB FUNCTIONS
[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]
- Greet and work with customers in a professional, friendly manner
- Respond to customer questions and requests, field questions to other departments as required
- Use membership and registration software system for memberships, classes, and special events
- Receive and record payments from customers
- Stay informed and up to date on activities and programs relating to Parks & Recreation
- Answer telephone calls: record and distribute accurate messages
- Work special events and open houses as needed
- Give building tours
- When absences or tardiness occur withing the departments, work to secure staff
- File forms and materials
- Balance cash drawer and receipts daily
- Interact with all Parks & Rec employees
- Make Copies of marketing materials
- Prepare and send emails to customers and Rec Center staff
- Regular and routine onsite attendance
SUPPLEMENTAL FUNCTIONS
[These are job duties the individual must be able to perform, with or without accommodation; removal of these functions would NOT fundamentally change the job]
- All other duties as assigned
PHYSICAL DEMANDS
CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY
| CONSTANTLY | FREQUENTLY | OCCASIONALLY | RARELY | |
| Lifting | R | |||
| Carrying | R | |||
| Pushing | R | |||
| Pulling | R | |||
| Sitting | R | |||
| Standing | R | |||
| Walking | R | |||
| Ascending/Descending stairs | R | |||
| Reaching | R | |||
| Bending | R | |||
| Kneeling | R | |||
| Crouching | R | |||
| Grasping/ Finger manipulation | R |
WORK ENVIRONMENT
CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY
| CONSTANTLY | FREQUENTLY | OCCASIONALLY | RARELY | |
| Outdoor environments | R | |||
| Indoor environments | R |
EQUIPMENT
CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY
| CONSTANTLY | FREQUENTLY | OCCASIONALLY | RARELY | |
| Phones | R | |||
| Computer/laptop | R | |||
| Copiers/printers | R | |||
| Scanners | R | |||
| Monitors | R | |||
| Communication Systems | R |
SOFTWARE
CONSTANT = HOURLY FREQUENT = DAILY OCCASIONAL = WEEKLY RARELY = MONTHLY
| CONSTANTLY | FREQUENTLY | OCCASIONALLY | RARELY | |
| Customer relationship management software | R | |||
| Contract management software | R | |||
| Database software | R | |||
| Spreadsheet software | R | |||
| Word processing software | R |
