What are the responsibilities and job description for the Facility Monitor position at City of Sammamish?
As a Facility Monitor, you’ll oversee rental groups in the Lodge at Beaver Lake, the Treehouse, and other City facilities. You'll help make customer events memorable, as we rely on our Facility Monitors to provide high quality customer service, enforce facility rules, and provide assistance to the rental process.
Demand for events is high during evenings and weekends with summer as our busiest season. For this reason hours may range from 4-40 per week.
Demand for events is high during evenings and weekends with summer as our busiest season. For this reason hours may range from 4-40 per week.
GENERAL PURPOSE
Performs routine clerical activities supporting groups renting city facilities. Work involves overseeing rental groups in the Lodge at Beaver Lake, Treehouse at Big Rock Park, and other city facilities, assisting in City Hall at the Rental Desk, and monitoring appropriate treatment of rented athletic fields.
ESSENTIAL FUNCTIONS
The essential functions listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
- Provides high quality customer service to all rental groups.
- Enforces all policies and procedures specific to the site.
- Assists, as needed, with event setup and breakdown.
- Attends and participates in staff meetings and in-service training courses.
- Oversees the maintenance and proper usage of all equipment.
- Checks for and reports damage(s)and/or hazards.
- Carries out basic maintenance duties.
- Works evening and/or weekend shifts and events based on organizational responsibilities and/or requirements.
- Establishes and maintains effective working relationships with those interacted with during work regardless of race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, genetic information, disability, political affiliation, military service, or diverse cultural and linguistic backgrounds.
SUPERVISION EXERCISED
- This position has no supervisory responsibilities.
High school diploma or GED; supplemented by one (1) year of comparable customer service experience; or an equivalent combination of education, certification, training, and/or experience.
Employees must be residents of Washington State and a minimum age of 21 or older if working at the Beaver Lake Lodge, due to the presence of alcohol on-site.
CERTIFICATIONS AND LICENSES
None required.
PREFERRED QUALIFICATIONS
None required.
KNOWLEDGE OF
- Knowledge of or ability to learn to carry out emergency procedures and associated activities in the event of an emergency.
- Use of Microsoft Office Suite and applicable department / organization specific software and ability to learn and become skilled in the use of other specialized software and online meeting platforms as may be required.
SKILLS AND ABILITIES
- Clearly communicate and understand information in English, both orally and in writing, and use professional composition, spelling, grammar, and punctuation.
- Responsive and flexible handling of work assignments and prioritizing work to complete assignments accurately and timely.
- Maintain a customer service orientation and positive image of the city to the public, courteous and professional approach to exchanging information, adhering to strict confidentiality requirements.
- Regularly attend work and arrive punctually for designated work schedule, including when working remotely per an approved hybrid schedule.
PHYSICAL REQUIREMENTS
Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking.
ENVIRONMENTAL REQUIREMENTS
Tasks are regularly performed outside with exposure to adverse environmental conditions (e.g., dirt, fumes, temperature, weather, and noise extremes).
SENSORY REQUIREMENTS
Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally and in writing.
Salary : $19 - $20
