What are the responsibilities and job description for the STORMWATER BILLING/CUSTOMER SERVICE SPECIALIST (WATER CUSTOMER SERVICE) position at City of San Angelo Texas?
Position will be open until filled.
We are currently seeking:
A Billing Specialist to join our team. In this role, you will administer the billing functions for the Stormwater Program under general supervision and provide customer service for water accounts.
Your responsibilities will include:
- Administering, auditing, and maintaining the billing functions for the Stormwater program as it relates to all properties including but not limited to residential, commercial, industrial, governmental, and school property.
- Reviewing properties and applying Stormwater billing tiers as appropriate and in compliance with State Law and the City of San Angelo Code of Ordinances.
- Interacting with property owners, responsible parties, and/or account holders on topics relating to Stormwater Billing.
- Working with various internal and external entities in the designation and verification of properties as they relate to the Stormwater Program.
- Determining and assigning past dues, corrections, and/or refunds as appropriate on customer accounts.
- Monitoring Stormwater billing revenue.
- Maintaining records and files in accordance with best practices and City Records Management requirements.
- Reporting to management various statuses of the Stormwater billing program as appropriate.
- Reviewing all returned checks and issuing work orders on accounts that are delinquent.
- checking verified cutoff work orders.
- Contacting customers to notify them of bills with higher amounts of consumption than normal, verifying if customer had a leak, sprinkler system malfunction, etc.
- Creating work orders, changing out meter information in HTE/Naviline, closeout work orders.
- Processing customer requests for new or additional trash carts into the system.
- Processing lock and remove work orders for water meters, creating work orders for replacement of dead meters, and adding accounts to dead meter file.
- Regular and timely attendance is required.
The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Requirements and Skills:
- Interpreting applicable state and Federal rules and regulations, and City ordinances and codes.
- Interpreting land codes, building permits, and appraisal district functions.
- Verbal and written communication with superiors, peers, and citizens.
- Maintaining records and files.
- Establishing and maintaining cooperative working relationships with City employees, officials, and representatives from other local, state, and Federal agencies.
- Operating a personal computer utilizing word processing, spreadsheet, and GIS software.
MINIMUM QUALIFICATIONS:
Education and Experience:
- High school diploma or GED; AND two years' experience in administrative and office functions. Accounting, Finance, and Billing experience preferred.
Required Licenses or Certifications:
- Must possess a valid Texas Driver's License.
- Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.
Physical Demands / Work Environment:
- Work is performed in a standard office environment with some field inspections required if necessary.
Job postings may be withdrawn at any time at direction of the City Manager.
