Development Services Specialist Supervisor (Customer Advocate)

• Supervises the overall operation of commercial, residential and licensing activity at the One Stop Counter, including plan in-take, counter plan review, trade permits and other activities.
• Coordinates work activity of the commercial, residential and licensing counter staff with other sections.
• Oversees consultation services regarding the commercial and residential development process.
• Develops goals and objectives for the section.
• Oversees and transports residential and commercial construction plans to City storage facilities and Bexar County Records
• Meets with Customer Service/Community Link Center staff at various locations for monthly meetings, training, and audit processes
• Performs various administrative functions and other assigned duties.

• Bachelor's Degree from an accredited college or university.
• Four (4) years of experience processing or supervising development related projects.
• Valid Class "C" Texas Driver's License.
• Must obtain International Code Council (ICC) Certification as a Permit Technician within one (1) year of employment.

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.  If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• General knowledge of City Code, Local Government Code, and one or more construction codes.
• Advanced knowledge of the current adopted Unified Development Code (UDC).
• Skill in providing exceptional customer service.
• Skill in resolving customer problems in a professional and courteous manner.
• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain effective working relationships with co-workers, supervisors, and the general public.

Salary : $56,138 - $69,030