Enterprise Public Cloud and Storage Manager (Enterprise Supervising Technology Analyst)

The City of San Jose innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department s (ITD) mission is to enrich the quality of life in San Jose through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San Jose. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly for the public good.

Promoting the City's commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San Jos is located in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San Jose residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San Jose, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San Jos the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the  to learn about our culture, vision, leadership, and innovative initiatives.

The City of San Jose is recruiting for an Enterprise Public Cloud and Storage Manager (Enterprise Supervising Technology Analyst) in the Information Technology Department. As a technical manager, this position will be responsible for overseeing infrastructure services and day-to-day operations.

The City of San Jose believes in the model of utilizing technology as a means for increased optimization as well as cost savings. With a significant technology refresh and upgrade in the works, there is a greater need for highly skilled technical hands-on leadership, infrastructure service oversight, and technical project management.

This position requires strong technical hands-on experience and leadership skills, as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business as well as an ever-changing technical environment.

The ideal candidate must be able to take full ownership of managing infrastructure operations and leading projects to completion. Infrastructure operations include cloud infrastructure (Azure), server virtualization, storage, FileShare service, backup service, system management and monitoring, etc. This position demands a proven ability to resolve complex technical issues with limited resources. A team leader, team player, and positive attitude are essential to this position.

Duties may include but are not limited to:

• Provide technical leadership for the City s enterprise infrastructure, which includes Public Cloud (Azure) governance and operations, distributed file systems (and/or FileShare), enterprise storage, system management and monitoring, enterprise system backups and restore, project management, service improvement through automation, as well as Disaster Recovery of infrastructure services.
• Perform hands-on system configuration and advanced troubleshooting of infrastructure issues to ensure service availability and meet service level expectations.
• Improve service levels and availability through automation.
• Develop technical guidelines and governance framework to ensure best practices and security.
• Design and implement Azure cloud backup and disaster recovery.
• Lead project implementation to completion.
• Coordinate communication and IT service needs with departments.
• Manage enterprise asset life cycle, including tracking, replacement, and surplus of equipment.
• Manage enterprise infrastructure maintenance and support contracts.
• Provide technical leadership and mentoring to subordinates. Ensure the team meets and exceeds performance expectations defined through metrics and benchmarks.
• Manage team resources, employee work plans, and performance appraisals.

Please note that the Enterprise Public Cloud and Storage Manager (ESTA) position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change.

Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the ESTA classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $143,117.52 $174,370.56

The ESTA classification is represented by the .

Education and Experience: A Bachelor's Degree from an accredited college or university in a relevant field, AND four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support.

Acceptable Substitution:

• Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years.
• Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of electronic business systems/solutions or application development and/or support.

Required Licensing (such as driver s license, certifications, etc.):

• Possession of a valid State of California driver s license may be required.
• Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification from a professional organization acceptable to the City of San Jose may be required

Passing a San Jose Police Department background check is a condition of employment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

The ideal candidate will also possess a combination of the following knowledge and experience:

• Strong technical hands-on experience in designing, configuring, implementing, managing, and troubleshooting current technologies such as:
  • Private Virtual Infrastructure (VMWare);
  • Public Cloud Infrastructure (Azure);
  • FileShare service;
  • External SSL certification and Domain Registration;
  • Enterprise Backup and Restore;
  • Disaster Recovery; and/or
  • Python and/or PowerShell scripting.

• Ability to understand complexities of enterprise infrastructure (Hyperconverged platform, Networking, Clustering, Load balancing).
• Hands-on experience managing infrastructure administration tools (e.g., vCenter, vMotion, GPO, PowerShell, SCCM, etc.).

• Experience working in a converged or hyper-converged environment with software-defined network (SDN) enabled.
• Experience in building and deploying resources in Azure cloud.
• Experience managing, configuring, deploying, and troubleshooting in a hybrid environment with multiple versions of server OS (2008, 2012, etc.).

• Experience managing Windows security monthly patches in Azure cloud.
• Experience in creating and applying Microsoft Windows Active Directory GPOs.

• Provides direction in reviewing and analyzing system logs, identifying system issues, applying remediation, and performing system preventative maintenance.
• Experience in managing performance monitoring tools such as SolarWinds, Sumo Logic, Splunk, etc.
• Experience in leading Incident Response and Change Management.
• Ability in scripting and automation (PowerShell).
• Experience creating and updating technical documentation.
• Understand infrastructure operations and security best practices.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Supervision – Sets effective short and long-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Teamwork and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, both orally and in writing; demonstrates effective use of listening skills; displays openness to other people s ideas and thoughts.