Division Manager- Learning and Development

The mission of the Human Resources Department states: “Our Human Resources team recognizes that our employees power the City of San Jose and our success as a city is dependent on our ability to create a dynamic and engaged workforce. Our employees’ ability to provide excellent service is strengthened when we invest in attracting talent, provide opportunities for career growth, enable an environment focused on health, safety, and wellness, and retain a diverse workforce in a workplace that is equitable and inclusive.”

San Jose’s Human Resources Department offers key strategic support to the City and is responsible for the following core services:

• Employment Services – Facilitate the City’s ability to attract and hire a diverse and talented workforce.
• Recruitment and Workforce Development – Lead Citywide recruitment strategies and oversee employee training and pipeline initiatives that drive growth, engagement, and long-term retention.
• Employee Benefits–Provide benefit programs that best meet the needs of employees, retirees, their dependents, and the City, assist participants in effectively utilizing their plans and promote employee wellness.
• Health and Safety–Provide services that promote employee health, safety, and well-being.

The Department also offers strategic support in Citywide Human Resources Systems Management and Records Management, Departmental Administration, Customer Service, Personnel Management, Financial Management, and Emergency Response and Recovery.

The Human Resources Department is currently seeking to fill a full-time Division Manager to lead the newly restructured Recruitment and Workforce Development Division.   Salary range for this classification is: $137,799.48 - $218,123.62. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

Reporting to the Director and Assistant Director of Human Resources, this position will oversee both the City’s modernized recruitment strategies and its employee learning and development initiatives.

• In the recruitment realm, the new Division Manager will oversee all recruitment functions (distinct from hiring and selection, which are handled by the Employment Division), including “pipeline” activities; develop digital recruitment infrastructure to launch and maintain Citywide hiring campaigns through online ads on search engines, social media, and streaming services; design customized recruitment campaign themes and taglines; and generate visual libraries of photos and videos that can be utilized in recruitment assets aimed at drawing high-caliber, diverse candidates to City employment.
• In the training realm, the new Division Manager will implement a Learning Management System (LMS) on the NeoGov platform with its digital library of more than 1,000 courses; craft custom Learning Plans within the system – e.g., Supervisory learning plan – and align them with career paths to bolster employees’ performance, prepare them for promotional opportunities, and fortify succession planning. Moreover, the Division Manager will be responsible for enhancements to the City’s supervisory training curriculum and leadership trainings.

The City of San José's Department of Human Resources is a hard-working, customer-focused, and data-driven team. The Division Manager plays an integral role in ensuring that City employees have the learning resources for job and career growth. The position requires someone who is well-organized, resourceful, and creative. The Division Manager role needs a strategic thinker and confident decision-maker who can anticipate challenges, proactively plan, and deliver forward-thinking recruitment and learning strategies. The ideal candidate works collaboratively, inspires innovation, and embraces opportunities to shape the future of public service through talent development.

Education: The Division Manager is required to have a Bachelor’s degree from an accredited college or university with a major in public administration, business administration, human resources or a related field. A Master's degree is highly desirable.

Experience: The Division Manager is also required to have six (6) years of progressively responsible administrative experience in business management and/or administration, including three (3) years of supervisory experience of professional staff and at least three (3) years’ experience in the field of recruitment, learning and development, or workforce planning.

Form 700 requirement
This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.

The ideal candidate for this position will be a forward-thinking professional with experience in talent acquisition and employee learning strategies. They should bring a proven track record in overseeing recruitment campaigns, leading training initiatives, and implementing enterprise systems.  This individual will be an effective, creative, and inspirational leader who is adept in gaining support, and implementing change and can motivate a team to realize the best they can be. They will have outstanding verbal and written communication skills. The ideal candidate will also be a collaborative and effective manager. 

Further, the successful candidate will:

• Possess deep knowledge of recruitment best practices, including digital marketing, pipeline development, and DEI strategies.
• Have experience deploying or managing a Learning Management System and crafting custom learning plans.
• Demonstrate strong analytical skills and the ability to evaluate program effectiveness through data and metrics.
• Be an inspiring people leader who can develop and retain high-performing staff.
• Be a collaborative partner, able to work across departments to deliver results and build consensus.
• Be adaptable, innovative, and comfortable navigating change in a fast-paced environment.

Have excellent communication skills, both written and verbal, with a talent for storytelling and building compelling narratives around City employment.
 

Selection Process

To be considered, please provide answers to all supplemental questions and include a comprehensive resume in your application process. If you have any question about this recruitment,  please contact Sarah Steele, Senior Executive Analyst, via email at sarah.steele@sanjoseca.gov.

You must provide answers to all supplemental questions to be considered for this position. Applications will be screened in relation to the criteria outlined in this brochure. Candidates deemed to have the most relevant qualifications will be invited to panel interviews that are currently planned to take place in May 2025.

Salary : $137,799 - $218,124