Library Services Supervisor

Library Services Supervisor

$7,863 - $9,558 Monthly

$94,356 - $114,696 Annually

Plus excellent benefits

APPLICATION DEADLINE: Apply by Friday, April 11, 2025. Applications reviewed on a regular basis

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael, with a population of approximately 60,000, is a full-service city with a City Council/City Manager form of government with 12 departments, more than 400 employees, and a fiscal year 2024-2025 annual budget of approximately $180 million. The City’s vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment.

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.” City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience.

THE DEPARTMENT

The Library and Recreation Department is comprised of two divisions, Library and Recreation & Childcare, that are dedicated to enhancing the quality of life of San Rafael residents. The Department’s mission is to enrich the community through discovery, learning, and play, and strives to maximize the delivery of strategically aligned programs and services to provide the highest value for the community.

The Library Division operates with a $4.4 million budget and 22 full-time employees in fiscal year 2024/2025. The San Rafael Public Library consists of three branches—Downtown, Pickleweed, and Northgate—and is part of the MARINet consortium. Exciting projects include a $3 million modernization of the Downtown branch, set for completion by July 2025, and a $2 million renovation of the Pickleweed branch, with construction beginning in August 2025. Additionally, the City is planning a new, joint Library and Community Center at Albert Park, while also focusing on operational improvements and championing innovative library programs and services.

THE POSITION

As Library Services Supervisor, you'll oversee the operation of essential library support functions, including circulation, technical services, and other department services. You'll manage and supervise a dedicated team, ensuring effective staff training and development while implementing policies and procedures to enhance library operations. In this role, you'll also contribute to technology planning, resolve complex patron inquiries, and maintain accurate records and statistics for library services.

You'll play a key role in supporting the library’s overall goals, assisting with daily operations, and ensuring a welcoming and efficient environment for library visitors. This position is ideal for someone with strong leadership skills, a deep understanding of library processes, and a commitment to excellent customer service.

IDEAL CANDIDATE

The ideal candidate for the Library Services Supervisor position will be a dynamic, service-oriented leader with a strong background in public library operations. They should have expertise in library circulation, technical services, and administrative operations, along with a proven ability to manage and enhance library services efficiently. They will be a proactive leader who excels in team management, fostering a collaborative and inclusive work environment while ensuring high-quality library services that support the needs of the community.

This individual will have demonstrated success in supervising staff, implementing policies and procedures, and optimizing library workflows to enhance efficiency and accessibility. They will be skilled in customer service, adept at handling complex patron inquiries with professionalism, and committed to creating a welcoming and equitable library space for all visitors.

ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to)

This list is meant to be representative, not exhaustive. CLICK HERE for the full list.

• Manages and participates in daily operations of the Library as needed, including but not limited to performing work related to circulation and tech services, assisting patrons with a range of services, administering library cards and maintaining accurate patron records, operating the cash register and preparing deposits.
• Recruits, schedules, and supervises assigned staff; ensures and coordinates staff development, training, and education.
• Develops and implements policies and procedures for circulation, technical services, and other support services.
• Supports technology planning and procurement for the library.
• Responds to and resolves difficult, complex, and sensitive patron complaints and inquiries.
• Maintains statistics and prepares reports regarding circulation and technical services activities.
• Assists in the development and implementation of division and department goals, objectives, policies, and priorities; ensures that programs and services support City, departmental, and Library goals.
• Represents the library at community and professional meetings; seeks input from local groups and individuals regarding library policy and processes.

EDUCATION/EXPERIENCE

Any combination of experience and training that would likely provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills, and abilities is:

• Equivalent to an associate’s degree with coursework in library science or a related field. AND
• Five (5) years of increasingly responsible public library experience, including two (2) years of experience in a supervisory role. Experience may be substituted for years of education on a year-for-year basis, for a maximum of two years.

Possession of a valid California Class C Driver's License with a satisfactory driving record is desirable.

BENEFITS

This position is a regular position of the City’s San Rafael Mid-Management Employee Association (SRMMEA) and is eligible to receive benefits including but not limited to:

• MEDICAL | City group health coverage, with the City paying a fixed dollar amount toward the cost of the monthly insurance premium. Employee only: $950.00; Employee plus one: $1,900.00; Family: $2,400.00
• DENTAL AND VISION | Premium fully paid for employee plus eligible dependents.
• VACATION LEAVE | 15 days annually, increases after 5 years of service
• SICK LEAVE | 12 days annually
• ADMINISTRATIVE LEAVE | 10 days each calendar year, prorated if hired after the first of the year
• HOLIDAYS | 12 paid City holidays plus 1 floating holiday per year
• BEREAVEMENT LEAVE | Up to 5 days paid leave
• END OF LIFE CARE LEAVE | Up to 80 hours paid leave
• PAID PARENTAL LEAVE (if eligible) | Up to 300 hours paid leave. SRMMEA employees also contribute to State Disability Insurance (SDI)
• LIFE INSURANCE & AD&D | $300,000
• LONG TERM DISABILITY | 66.67% of salary, up to $7,500 per month
• RETIREMENT | Enrollment in the Marin County Retirement System (MCERA) pension plan, a defined benefit retirement program
  • Tier 2 - hired on or after 7/1/2011: 2% @ 55, Average of 3 highest years
  • Tier 3 PEPRA - hired on or after 1/1/2013: 2% @ 62, Average of 3 highest years
• DEFERRED COMPENSATION | City will contribute one percent (1.06%) of base pay into a City-provided deferred compensation plan
• GYM MEMBERSHIP REIMBURSEMENT | Up to $198 per year
• BILINGUAL PAY (if eligible) | Up to $250 per month

Apply by Friday, April 11, 2025. Applications reviewed on a rolling basis.

Monday, April 28, 2025 - Panel interview

Tuesday, April 29, 2025 - Finalist interviews

It is recommended that you plan your calendar accordingly