What are the responsibilities and job description for the Workforce Specialist I position at City of Santa Ana?
The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community.
Under supervision, performs responsible entry-level duties to assist with a variety of workforce development program functions, including client orientation, data collection, performance monitoring, marketing and outreach, in accordance with the Workforce Innovation and Opportunity Act (WIOA) program guidelines/goals and the Family Self-Sufficiency (FSS) Program.
There are currently three vacancies, the current vacancies are for the WORK Center. The eligible list created from this recruitment may also be used to fill future vacancies.
Assists clients with preparation of resumes, letters of interest and other job search materials. Assists in community outreach activities designed to attract and recruit program participants; makes informational presentations to general public. Uses a computer to track and monitor information such as client status, job placement, employment outreach, enrollment goals, follow-up status and general performance goals. Screens for eligibility and maintains files as required by federal regulation and readies them for audit. Maintains database pertaining to workforce development activities; assists with collection and compilation of data; generates reports. Participates as a team player. Builds partnerships with employers and service providers in the community and work with local service providers to ensure that program participants are linked to the supportive services they need to achieve employment self-sufficiency. Performs other duties as required. Depending on assignment, additional essential functions also include, but are not limited to:
When assigned to the WORK Center: Assists higher level staff with implementation of workforce programs and services, case management, job development and implementation of clients' employment plans. Informs applicants of eligibility criteria; orients clients regarding the Job Center system and use of Center resources and assists with job search and prepares them for interviews, and gathers outcomes for reporting in accordance with program performance goals.
When assigned to the Housing Division: Prepares Individual Training and Service Plans for participants who elect to participate in the FSS program. Ensures that the services included in the participants' contracts of participation are provided on a regular, ongoing and satisfactory basis; that participants are fulfilling their responsibilities under the contracts; and that FSS escrow accounts are established and properly maintained for eligible participants. Monitors the progress of participants and evaluates the overall success of the program.
When assigned to the WORK Center: Assists higher level staff with implementation of workforce programs and services, case management, job development and implementation of clients' employment plans. Informs applicants of eligibility criteria; orients clients regarding the Job Center system and use of Center resources and assists with job search and prepares them for interviews, and gathers outcomes for reporting in accordance with program performance goals.
When assigned to the Housing Division: Prepares Individual Training and Service Plans for participants who elect to participate in the FSS program. Ensures that the services included in the participants' contracts of participation are provided on a regular, ongoing and satisfactory basis; that participants are fulfilling their responsibilities under the contracts; and that FSS escrow accounts are established and properly maintained for eligible participants. Monitors the progress of participants and evaluates the overall success of the program.
One year of responsible work experience involving substantial public contact in personnel, human services or workforce development programs. College level coursework in psychology, sociology, counseling, human services, business administration, public administration and other related subjects may be used in combination with experience to meet the necessary qualifications, or any equivalent combination of training and experience which results in the following knowledge, skills and abilities:
DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: workforce development programs; pertinent regulations and documentation requirements for program participation; interviewing methods; resources for providing information on job opportunities and job search assistance; content and formatting of effective resumes and application materials; methods and techniques of community outreach, networking and program marketing; relevant computer applications and software programs.
Skill in: personal computer operation, including the use of Microsoft Office software applications.
Ability to: learn, interpret and explain state and federal guidelines to a variety of clientele; learn and effectively apply methods of case management; communicate clearly and concisely both orally and in writing; keep and retrieve detailed, accurate records to comply with auditing requirements; collect data, prepare and generate detailed reports; establish and maintain effective working relationships with program applicants, One-Stop Partners, local business representatives, state and federal agencies, community organizations, co-workers and the general public; use tact and diplomacy when dealing with clients of diverse economic and social backgrounds.
SPECIAL REQUIREMENT
Must possess and retain a valid California Class C driver's license as a condition of employment.
SPECIAL WORKING CONDITIONS
Willingness and ability to work irregular hours, including evenings and weekends as needed.
HIGHLY DESIRABLE
Bilingual ability is highly desirable.
All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: workforce development programs; pertinent regulations and documentation requirements for program participation; interviewing methods; resources for providing information on job opportunities and job search assistance; content and formatting of effective resumes and application materials; methods and techniques of community outreach, networking and program marketing; relevant computer applications and software programs.
Skill in: personal computer operation, including the use of Microsoft Office software applications.
Ability to: learn, interpret and explain state and federal guidelines to a variety of clientele; learn and effectively apply methods of case management; communicate clearly and concisely both orally and in writing; keep and retrieve detailed, accurate records to comply with auditing requirements; collect data, prepare and generate detailed reports; establish and maintain effective working relationships with program applicants, One-Stop Partners, local business representatives, state and federal agencies, community organizations, co-workers and the general public; use tact and diplomacy when dealing with clients of diverse economic and social backgrounds.
SPECIAL REQUIREMENT
Must possess and retain a valid California Class C driver's license as a condition of employment.
SPECIAL WORKING CONDITIONS
Willingness and ability to work irregular hours, including evenings and weekends as needed.
HIGHLY DESIRABLE
Bilingual ability is highly desirable.
Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:
Performance Examination (Tentatively scheduled for March 29-31, 2024 ): (Qualifying) Will assess the candidates' proficiency in using Microsoft Excel 2016 software. The simulation will focus on tasks that a productive user of the software should know how to perform at various levels (Beginner and Intermediate). This exam will be available online through the eSkill platform.
Oral Interview Examination (Tentatively scheduled for April 16, 2024) (Weight of 100%) will evaluate the candidates' experience, training, education and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score of 70% in order to be placed on the eligible list.
Candidates need a minimum passing score in order to be placed on the eligible list. Candidates must achieve a passing score in every component of the selection process in order to be placed on the eligible list. The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%.
The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.
Salary : $50,832 - $68,136
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