What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE - PUBLIC WORKS position at City of Sierra Vista?
Under immediate supervision, greets visitors, answers telephones, and provides customer service support for City activities and services.
FLSA status: Non-Exempt.
Essential functions included in the job description may include tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.
Essential functions included in the job description may include tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.
Performs customer service tasks in support of Public Works.
First priority is answering incoming phone calls.
Greets citizens and customers; provides directory assistance and general information to callers; transfers calls, takes messages; announces visitors.
Accepts and enters payments for utility services, right-of-way permits, fleet maintenance repairs, compost fees, special pickup tickets, airport fuel receipts and other miscellaneous revenue, provides receipts.
Balances, and takes daily deposits to City Hall; maintains and balances cash drawer, runs batch queries.
Works directly with the Refuse section to include entering work orders, closing work orders, and researching customer inquiries, maintain compost/refuse reports.
Provides assistance and information to customers and citizens with inquiries and complaints; distributes incoming mail; receives messages from main voicemail at Pete Castro Center. Reserves City vehicles for City staff; reserves meeting rooms and schedules meetings. Assists other secretaries in Department, to include processing right-of-way permits, filing, and other duties as assigned.
Provides assistance and information to customers and citizens with inquiries and complaints; distributes incoming mail; receives messages from main voicemail at Pete Castro Center. Reserves City vehicles for City staff; reserves meeting rooms and schedules meetings. Assists other secretaries in Department, to include processing right-of-way permits, filing, and other duties as assigned.
Knowledge of:
Department policies, procedures, and schedules of activities.
Basic office procedures and practices to include exceptional customer service skills and attention to detail.
Municipal service rates, cycles, and procedures.
The City of Sierra Vista's policies, procedures, standards, and software for fiscal services.
City policies, procedures, and organizational functions.
General City operations, functions, and services.
Department policies, procedures, and schedules of activities.
Basic office procedures and practices to include exceptional customer service skills and attention to detail.
Municipal service rates, cycles, and procedures.
The City of Sierra Vista's policies, procedures, standards, and software for fiscal services.
City policies, procedures, and organizational functions.
General City operations, functions, and services.
Skill in:
Working in a multi-tasking environment.
Maintaining records and accounts.
Cashiering.
Greeting and receiving visitors and telephone callers with courtesy.
Establishing and maintaining effective working relationships with City staff, customers, and the public.
Communicating effectively, orally and in writing.
Using and maintaining office equipment, including personal computer, computer terminal, calculator, telephone, fax, scanner, and copier.
Using department appropriate software including Microsoft Office Products.
Working in a multi-tasking environment.
Maintaining records and accounts.
Cashiering.
Greeting and receiving visitors and telephone callers with courtesy.
Establishing and maintaining effective working relationships with City staff, customers, and the public.
Communicating effectively, orally and in writing.
Using and maintaining office equipment, including personal computer, computer terminal, calculator, telephone, fax, scanner, and copier.
Using department appropriate software including Microsoft Office Products.
High School Diploma or GED required.
Two (2) years experience in general office, cashiering, OR customer service.
Driver's license or ability to obtain an Arizona driver's license by employment date.
Additional Information:
The City of Sierra Vista provides an equal employment opportunity (EEO) for all persons regardless of race, color, sex (to include lesbian, gay, bi-sexual, or transgendered (LGBT)), age, religion, national origin, disability, marital status, or genetic information. The City of Sierra Vista complies with applicable state and local laws governing nondiscrimination in all employment activities.The City of Sierra Vista complies with the American’s with Disabilities Act (ADA) and will provide reasonable accommodation for qualified individuals with disabilities. Requests for reasonable accommodation during the recruitment or hiring process must be sent to the Human Resources Department.
Salary : $34,050
