What are the responsibilities and job description for the IT Enterprise Specialist position at City of Sioux City / WCICC-IT?
Description
The Woodbury County Information and Communication Commission (WCICC) and the City of Sioux City are seeking an IT Enterprise Specialist to join our dedicated team in supporting the IT Systems for the City of Sioux City and Woodbury County.
This position provides second-level technical support for WCICC-IT (City of Sioux City and Woodbury County) IT operational environment. The successful candidate will have proven troubleshooting and problem-solving skills in remediating moderate to complex end-user software, hardware and networking issues while emphasizing excellent customer service. May include supporting the new Justice Center and Public Safety systems.
Duties
- Provides Level 2 troubleshooting escalation support for Level 1 technology issues.
- Provides technical assistance to Level 3 IT Administrators and Analysts.
- Monitors and mitigates security exposures on production systems.
- Provides on-call assistance as required by supervisor.
- Manages and documents multiple projects.
- Provides metrics, benchmarking, audit/compliance and ad hoc reports.
- Performs other directly related duties consistent with the role and function of the position as assigned by management.
- Expected to temporarily perform duties outside of normal classification in the event of a declared emergency. In the event that an employee is excused from work other than being sick, they will be required to report to work in a state of declared emergency.
For a complete job description, minimum qualifications and to apply, please visit our website at:
www.Sioux-city.org
or go straight to our Job Opportunities at:
https://www.governmentjobs.com/careers/siouxcity
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Job Type: Full-time
Pay: $29.13 - $40.78 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $29 - $41