Intake Coordinator/Investigator I

SALARY: starts at $48,000/annually

SUMMARY: The City of South Bend seeks an eager, motivated Intake Coordinator/Investigator II to join the staff of the Human Rights Commission. The ideal candidate must be a self-starter, highly motivated, and capable of initiating projects independently. The Intake Coordinator is responsible for collecting relevant information from clients and coordinating services with staff Investigators and Housing and Employment Managers. Assist the Executive Director with day to day operations. Administers and enforces anti-discrimination legislation and conducts educational presentations concerning Americans with Disabilities Act, discrimination in employment, education, public accommodation, sexual harassment and some housing. Makes recommendations to the Executive Director concerning discrimination complaints. This position requires knowledge of the services provided by the Human Rights Commission, as well as the ability and desire to: • interact with the public; • produce an accurate and polished work product, including detailed notes, correspondence, and business documents; • manage a high volume of records, data, and information in an organized and efficient manner; • work with and assist a dynamic team of professionals to achieve common goals and provide quality services; and • maintain complete confidentiality and professionalism in all matters pertaining to the clients of the Human Rights Commission. A high level of attention to detail and organization, multi-tasking and prioritization abilities, strong customer service and problem-solving skills, solid computer technology and Microsoft Office proficiency, and good character and interpersonal skills are all essential for success in this role.

SUPERVISION EXERCISED: None.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list represents the types of duties required by the position. Specific duties may be assigned and rotated to ensure cross-training between administrative staff and coverage of all tasks as needed.

• Conducts investigative work regarding complaints filed with the Commission. Interviews Complainants and Respondents, performing conciliatory work and other related tasks.

• Intakes and drafts complaints in housing and other areas when required.

• Prepares final investigative reports.

• Conducts fact finding conferences, on site investigations, witness interviews, and conciliation conferences.

• Presents educational seminars to business, community and government groups relative to discrimination.

• Maintains files and all documentation concerning discrimination in cases in a confidential manner.

• Maintains a continuous case load and is required to meet a quota on the number of cases produced per month.

• Keeps a breast of all new laws and cases concerning discrimination and Civil Rights

• Performs job in a professional and thorough manner in order to adequately investigate all charges assigned, within a period of days.

• Some travel and evening work is required.

• Answers multi-line telephone system for client intakes and draft complaints. Coordinates and manages numerous records related to claims made by clients of the Human Rights Commission, interacting with the public and internal contacts appropriately and professionally.

• Coordinates and distributes Commission board packets.

• Oversee DFO and department PCard purchases.

• Sends out legal notices and documentation to clients and/or attorneys.

• Maintain files for the Executive Director and the Human Rights Commission office.

• Maintains extensive files and records of documents and correspondence.

• Prepares or assists with preparation of a variety of reports and assists with other administrative tasks as needed.

• Recognizes processes in need of improvement, offers suggestions for improvement, and assists with implementation of improvements.

• Critical competencies include, but are not limited to, communication, listening, time management, critical thinking, accountability, and resourcefulness.

• Some travel and evening work is required.

NON-ESSENTIAL/MARGINAL FUNCTIONS:

Assume additional duties and responsibilities as assigned or as needed.

QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Associate Degree in Business, Public Administration, Sociology, Paralegal, or similar area of study required. Bachelor’s Degree preferred.

• Minimum 2 years of experience in Civil Rights.

KNOWLEDGE, SKILLS AND ABILITIES PREFERRED:

• High level of attention to detail.

• Multi-tasking and organizational abilities.

• Excellent spelling, grammar, and proofreading skills.

• Knowledge or understanding of housing and/or employment discrimination issues.

• Strong computer technology skills, including proficiency with Microsoft Word, Excel, PowerPoint and other business software, are required.

• Ability to establish and maintain effective working relationships with co-workers, supervisors, and the public; desire to produce quality work in a diverse team environment.

• Knowledge of rules and procedures for conducting meetings and taking notes.

• Ability to communicate effectively orally and in writing.

• Spanish language proficiency is desired but not required.

CERTIFICATES, LICENSE, REGISTRATION:

Valid Indiana Driver’s License required if driving City vehicle.

EQUIPMENT:

Desktop or laptop computer, telephone, copier, scanner, and facsimile machine.

PHYSICAL DEMANDS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk; use hands and fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.

WORK ENVIRONMENT:

Work is performed in office settings, with moderate inside temperatures. The noise level in the work environment is usually quiet to moderate. Entire office is smoke free.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All applicants will receive consideration for employment without regards to age, race, color, religion, sex, disability, veteran's status, national origin, genetic information, or sexual orientation. Reasonable accommodations will be considered in accordance with State and Federal Law.

REQUIRED:

Pre-Employment Drug Screen

Equal Employment Opportunity