TRANSPORTATION & SENIOR SERVICES COORDINATOR

DEFINITION

Under direction from the Transportation & Senior Services Supervisor, coordinates, organizes and conducts daily operations of Senior Center activities and implementation of nutrition and transportation services; prepares and maintains senior service records and documents; gathers information and conducts research on a variety of nutrition, senior programs and transportation related issues; makes policy and programmatic recommendations; provides work direction to senior program, center facility and transportation services staff; performs other duties as assigned.  

SUPERVISION RECEIVED AND EXERCISED

Supervision is provided by the Senior Services Supervisor.  Supervision is exercised over division staff including part-time recreation staff, volunteers, Title V workers and transportation drivers. 

ESSENTIAL DUTIES:

Duties may include, but are not limited to the following:

• Coordinate organizes and assists in the implementation of Senior Center operations and the implementation of Nutrition Program, Home Delivery Program, and Transportation services including Dispatching (Ecolane System); assists in the development and coordination of policies, procedures, and practices; develops and maintains records on senior and transportation community needs; recommends improvements to senior and transportation services. 
• Prepares and maintains transportation and nutrition services records; ensures compliancy with the Los Angeles County Elderly Nutrition Program and any other grant based programs; conducts research on a variety of senior and transportation related issues; prepares written and oral reports; drafts and develops a variety of reports, summaries and documents related to transportation and the senior nutrition program; maintains calendar of events for senior services, elderly nutrition program and special transportation needs. 
• Schedules transportation appointments, assigns, monitors, and dispatches trips to assigned van drivers; coordinates and schedules assigned routes and monitors daily driver performance; dispatches drivers upon requests to transport senior citizens, disabled residents, and children; trains new drivers on procedures, routes, and wheelchair   operations. Ensure that drivers possess current driver’s licenses and up-to-date medical certifications. 
• Monitors and assist to prepare Senior Center facility maintenance work requests; ensures facility is clean and equipment is in operating condition; arranges for room set-up for events and programs.
• Monthly updates to the Senior Services and Transportation Webpage. 
• Organizes and plans senior activities and senior day trips by selecting venue and coordinates participation fees; determines and secures needed personnel, equipment, and material for program activities. 
• Coordinates and oversees senior services special events including all luncheons.
• Drives passenger vans and provide transportation to senior citizens, disabled residents and children as needed.
• Prepares and submits correspondence to staff and the community on senior services events and programs.

• Participate in training sessions as required to ensure compliance with certifications and contracts related to grants. 

• Performs related duties as assigned.

JOB REQUIREMENTS

Knowledge:

• Theories, principles, practices, and programs common to the field of senior and transportation services.
• City and local community streets and locations; vehicle codes and driving regulations; senior citizen services.
• Ability to provide information on transportation and senior nutrition program requirements, compliance with City, County, Metro and vehicle code requirements and regulations.
• Principles of supervision, staff training and performance evaluation.
• Practices principles of record management, budgeting and adherence to laws and confidentiality guidelines.
• Policies and procedures related to senior programs and transportation. 
• Government requirements regarding health and safety procedures.

Competencies

• Professional Impact – Presenting self as a positive representative of the city.
• Relationship Building – May establish and maintain a network of resources and contacts and call upon the network for involvement and support.
• Innovation – May find new approaches to performing familiar tasks.
• Legal and regulatory navigation – May apply principles of mechanical advantage to get work done.
• Self-Management – May be self-directed, self-monitoring in commitments and accomplishments.
• Critical Thinking – May identify the central issue of a problem and differentiate relevant from irrelevant facts and data.
• Attention to Detail – May put insightful final touches on products or performances that differentiate fine quality from acceptable quality.
• Safety Focus – May educate or guide others on workplace safety and health policies and procedures.
• Adaptability – May find ways to engage in change to make it successful.
• Professional Integrity and Ethics – May weigh alternatives where no clear guidance exists for appropriate behavior.
• Handling Conflict – May facilitate conflict resolution by listening, clarifying, and seeking common ground.
• Oral Communication – Adjusts vocabulary and formality according to the audience and purpose.
• Bilingual Facility – May speak, read, and write a second language fluently and a highly developed vocabulary and precise grammar and syntax.

MINIMUM QUALIFICATIONS

Experience: 

Two (2) years of responsible experience in Senior Programs or Transportation Services and one-year supervisory experience in program and services. 

Education:

Associates degree in Gerontology, Social Work, Public Administration, or related field.

Licenses and Certificates:

• Possession of or ability to obtain an appropriate California driver's license and a satisfactory driving record is required.
• Certification of first aid and CPR training is required within three (3) months of employment. 

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to stand, sit, walk, talk, hear and to use hands to finger, grasp and perform repetitive motions.  
• Occasionally lift to 25 pounds.  
• Vision abilities required to operate City vehicles.

Working Conditions

• Office setting indoors, with the possibility of involvement in outdoor programs. 
• Noise level consistent with office work. 

Salary : $67,066 - $81,519