What are the responsibilities and job description for the Application Support Specialist position at City of South Portland?
The City of South Portland is currently seeking a 37.5 hour a week full-time Application Support Specialist to join our Information Systems (IS) Department. This is an opportunity to join a well-run city and play a part in serving our community with further opportunities for professional growth.
Position Summary: The Application Support Specialist provides direct support for the City of South Portland application services across the enterprise, including design and implementation. This position resolves and appropriately completes assigned cases and change requests and acts as an escalation point for application support issues. Key responsibilities include research, recommending and applying new solutions through collaboration with city departments, determining courses of action for new technology initiatives, and recommending and implementing new hardware/software solutions as required by the City.
Duties include customer support of Enterprise Municipal Application systems such as MUNIS, Google Workspace, Microsoft Desktop Technologies, GIS applications, and other cloud-based software integrations such as CIVICGOV. This includes top-level support for enterprise-wide application initiatives and collaborates with vendor support services when needed.
Provides hands-on technology support assisting the IT Department to solve general IT Helpdesk support issues. This includes troubleshooting problems to resolve application and hardware issues, perform operational testing on system applications, configure end user interfaces, install and upgrade software for users.
The Application Support Specialist needs to be available for on-call duty for 7 days at a time, approximately every three to five weeks, by phone to aid in resolving Help Desk support issues. The Application Support Specialist is also required to attend occasional off shift staff meetings and work during emergencies and outages.
Education: Associates Degree required, Bachelor’s degree or equivalent highly preferred. Requires 2 years of directly relevant experience or equivalent combination of education and experience in the absence of a degree. Application and/or IT Industry Certifications highly preferred.
Experience: 2 years of experience in direct application support including integration/interfaces, report-writing tools and/or implementation. Google Admin Certifications and Comp TIA Industry Certifications preferred.
Understanding of Municipal Financial Application Suite(s) is highly preferred.
Experience with Google Workspace Administration, Emergency services software suites and mobile solutions, Active Directory and Microsoft IIS services, ESRI ARCGIS Suite, and basic understanding of Computer Desktop/ Network operation is all preferred.
Benefits: The City of South Portland offers competitive pay and a robust selection of employee benefits, including an excellent health plan with affordable family coverage, matched retirement options, dental, vision, life, income protection, long term disability, flexible spending accounts and more. The City also offers health insurance “payment-in-lieu” and professional development opportunities. We offer thirteen (13) paid holidays, fifteen (15) sick days annually, two (2) personal days, and vacation commensurate with relevant experience. The City of South Portland is proud of its talented and dedicated workforce and provides employees job stability; a positive, family friendly workplace where work/life needs are valued and supported; and the support, encouragement and tools for successful careers. The City of South Portland values diversity and inclusion in the workplace, and embraces sustainable operations. Come join our team dedicated to service excellence!
Salary Range: $31.46 – $35.85/hour ($61,347-$69,907 annually) depending on experience. This position is eligible for annual step increases, and possible annual cost of living increases as approved by the City Council.
Application materials will be accepted and reviewed until the position is filled. First round interviews will be determined for all who apply on or before March 17th, 2025.
Job description and fillable application are available on our website at www.southportland.gov.
To apply please send a cover letter, resume, application and three professional references to apply@southportland.org, or mail them to us at:
City of South Portland
Genny Dyer, Human Resources Generalist
25 Cottage Road
South Portland, Maine 04106
EOE
Job Type: Full-time
Pay: $31.46 - $35.85 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- South Portland, ME 04106 (Required)
Work Location: In person
Salary : $61,347 - $69,907
