What are the responsibilities and job description for the Accounting Specialist, Senior - Utility Billing position at City of St. Louis Park, MN?
Salary : $65,739.00 - $82,173.00 Annually
Location : St. Louis Park, MN
Job Type : Full-Time
Job Number : 2025-105-01
Department : Administrative Services Department
Opening Date : 01 / 28 / 2025
Closing Date : 2 / 2 / 2025 11 : 59 PM Central
Job Summary
About us
The City of St. Louis Park is committed to being a leader in race, equity, and inclusion. As one of the city's strategic priorities, the city seeks to ensure all practices, programs, policies, and services of the city are fair, inclusive, and equitable. We value diverse perspectives and life experiences, and our strategic vision includes hiring and retaining racially diverse and racially conscious staff across all levels of our organization.
About the position
Leads in coordinating, processing, and monitoring all aspects of the utility billing cycle for completeness and accuracy to ensure accurate utility bills are being processed to all customers. Provide general administrative support and exceptional customer service for inquiries related to utility billing and accounts receivable.
Duties and Responsibilities
- Utility billing
- Plan, assign, and participate in the work of staff involved in utility billing and collections activities
- Primary processor for residential billing cycle and be the backup for monthly commercial billing.
- Facilitate a good working relationship between the Public Works Department and Utility Billing
- Establishes positive working relationships with representatives of community organizations, State / local agencies and associations, City management and staff, and the public.
- Communicate with others to maximize the effectiveness and efficiency of interdepartmental operations.
- Generate schedules for multiple processes and activities and schedules staff accordingly.
- Participate in the development of goals and objectives as well as policies and procedures
- Communicate with citizens and other City employees the necessary information regarding service, complaints, and other concerns.
- Prepare an assortment of printouts as necessary for the city. Such reports include utility cutoffs, meter changes, and data analysis
- Coordinates the training of division personnel; assigns work to division staff and office personnel; monitors work activities to ensure work completion.
- Be the UB lead in annual certification process in coordination in accounting staff
- Provide support and coverage for utility billing specialist.
- Coordinate the daily workflow between UB specialists and other stakeholders
- Ensure accurate meter readings for billing.
- Open, close, and monitor customer accounts as needed. Research, analyze, and adjust customer accounts as needed.
- Maintain daily balancing of utility billing system and control sheet.
- Process NSF payments.
- Process final billings.
- Process refunds.
2. Customer service
Assist customers with garbage, recycling, organics, and yard waste inquiries and cart changes.
4. General
Minimum Qualifications
Desired Qualifications
Invitations to interview will be based upon an assessment of education and experience. Applications must be filled completely for consideration.
This position is eligible for a competitive benefits package.
What is the highest level of education you have completed in a related field?
How many years of utility billing work experience do you have?
Describe your experience in utility billing.
Describe your work experience where you had to deliver both face to face and over the phone customer service.
Do you have experience with : (Select all that apply)
Briefly describe your experience with each of the items selected in the previous question.
Source : Please select one recruitment source that best describes how you first learned about this job opening.
Source : If you selected college, professional association, career fair, employee referral, or other, please provide more information here.
Required Question
Salary : $65,739 - $82,173
