What are the responsibilities and job description for the Procedures Coordinator position at City of St. Paul?
About the Position
The City of Saint Paul Department of Safety and Inspections is hiring an individual to perform advanced-level technical work involving department specific software applications and customer support services for automated information systems.
The DSI Procedures Coordinator must have an advanced ability to train and work with staff throughout the department to maximize the capabilities of department specific technology. Works under the direction of the Business Improvement Supervisor to improve staff efficiencies and performance. Individuals should possess an advanced ability to recognize areas where department specific technology can be improved to enhance customer service. The candidate should have a strong ability to learn new operating systems and integrate department needs. Candidates should possess a strong ability to communicate effectively with diverse stakeholders, team members, and others outside of the department.
Here's what you can expect to do:
- Assess and analyze technology problems, troubleshoot issues, coordinate problem resolution and performance improvement plans with City Information Services.
- Design and implement procedural solutions and may design and coordinate software solutions.
- Develop appropriate procedures and processes in support of department-specific software.
- Create and maintain user guides, protocols and procedure manuals related to software systems.
- Provide technical support and training, identify and make recommendations to management regarding process and procedural improvements.
- Coordinate software development and improvement projects for the department.
- Develop custom reports which measure statistical data related to budget and performance indicators.
- For more information and essential functions, see our job description and position profile (Download PDF reader).
Information Specific to this Position:
This position is expected to be in office Monday through Friday, reporting to 375 Jackson Street, Saint Paul, MN.
Our Benefits: We offer competitive wages, and a variety of excellent benefits (Download PDF reader), including health insurance, retirement contributions and paid vacation and sick time.
The eligible list created from this assessment will also be used to fill Procedures Coordinator positions as they become available in various departments within the City.
Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.
Position Requirements
Four (4) years' experience providing technical customer support services for department software applications and information systems.
An Associate Degree in Business Administration, information services or a related field is preferred and may be substituted for up to two (2) years of the required experience.
How to Apply
- Submit a City of Saint Paul online application by the closing date.
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Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
- A resume - please ensure your vacancy related experience is documented
First time applying online? Read our How to Apply Online Guide.
Need technical support? For help with the online application, please call 1-855-524-5627.
Learn more about our Hiring Process
Assessment: Qualifications Rating
The Qualifications Rating is an assessment of your completed application, answers to the Supplemental Questionnaire, and your resume. Be as specific and detailed as possible in completing your application and any attachments. You must submit your completed application, supplemental questionnaire and any attachments by the application deadline.
GENERAL INFORMATION:
Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered.
Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.
Pre-Employment Screening: This position requires a credit check, drug test, and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.Human Resources Contact Information:
Danni Smith at 651-266-6566
Email: danni.smith@stpaul.gov
The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.
Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.
Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA community, and individuals with disabilities are strongly encouraged to apply.
Benefits vary with each position and the collective bargaining agreement. Benefits may include:
City Paid Benefits
- Health Insurance
- Vacation/Holidays
- Sick Leave
- Life Insurance
- Subsidized Metro Bus Pass
- Deferred Compensation
- Retirement Program
- Dental
- Flexible Spending Accounts
- Disability Insurance
- Accidental Death and Dismemberment Insurance
- Long Term Care Insurance
