What are the responsibilities and job description for the Part Time Recreation Center Clerk/Cashier position at City Of Sterling & Office Of Clerk?
Position descriptions/specifications are only intended to present a descriptive summary of the range of duties, tasks, and responsibilities associated with a specified position. Therefore, descriptions/specifications may not include all duties performed by the individual. In addition, descriptions/specifications are intended to outline the minimum qualifications necessary for entry into the position/class and do not necessarily convey the qualifications of incumbents within the position/class.
PRIMARY PURPOSE OF POSITION: Serves as main receptionist and information contact for those individuals calling into the Recreation Centers main information line or visiting Recreation Center; performs a wide variety of general clerical and heavy data entry duties to support the operations of Recreation Center and Recreation Programs. Provides accurate information in a professional, courteous, and respectful manner to visitors and callers; directs visitors or callers to other appropriate sources for service or information.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Under general supervision of the Recreation Superintendent, Aquatics Supervisor or Recreation Programs Supervisor, the Recreation Clerk/Cashier operates within the City of Sterlings policies/procedures and quality standards while performing the following essential functions and responsibilities: (Essential functions are those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.)
1. Standard of customer service delivery practices and procedures sufficient to be able to process various types of in person/phone contacts associated with customer service duties;
2. Demonstrates continuous effort to improve operation, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service;
3. Keeps department/division head informed of details affecting office management decisions;
4. Follows all applicable safety rules and regulations.
5. Performs other related functions as otherwise assigned, delegated or required by the Recreation Superintendent, Aquatics Supervisor or Recreation Programs Supervisor.
SUPERVISION OF OTHERS: Responsibility for supervision of others is limited.
Physical Requirements:
1. Physical requirements include ability to extend hands(s) and arm(s) in any direction; pick, pinch, work with fingers and palm as well as whole hand; performs sedentary physical work which requires the ability to lift twenty (20) pounds and carry objects weighing up to ten (10) pounds; some pushing, pulling, and climbing; move about on foot to accomplish tasks.
2. Physical mobility sufficient to negotiate work areas to perform the primary purpose of the position.
3. Manual dexterity sufficient to operate keyboard devices requiring repetitive arm/hand movements.
4. Cognitive ability sufficient to perform and understand and apply simple to complex mathematical concepts.
5. Visual acuity sufficient to perform work which deals largely with preparing/reviewing reports and records, driving vehicles and for visual inspection which may involve small parts/defects in equipment.
6. Hearing acuity sufficient to receive, comprehend and understand detailed information through oral communications, telephone conversations, radio traffic, etc., and to make fine discriminations in sounds in order to perform duties safely.
WORKING CONDITIONS: Work is performed in surroundings in which temperature, contaminants, and noise are not normally encountered; hazards are minor and controllable
MARGINAL FUNCTIONS:
1. May attend evening meetings and work extra hours;
2. May serve on special City task forces
3. May assist in special projects as needed or otherwise delegated.
QUALIFICATIONS: The degree of knowledge, ability and physical requirements as outlined under this section is that which is necessary to satisfactory perform the essential functions of this position. Employees should be able to explain and demonstrate that the individual can perform the essential physical functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and possess the necessary physical requirements, with or without the aid of mechanical devices, to perform safely the essential functions of the job.
Knowledge of:
Policies, procedures, and rules relative to the office/clerical field
Standard of customer service delivery practices and procedures sufficient to be able to process various types of in person/phone contacts associated with customer service duties
Phone systems, radio systems, mailing systems, shipping programs, computers, and electronic data processing
Basic accounting principles;
Rules and regulations of a variety of recreation activities as needed in the respective recreation program area;
Equipment, facilities, operations, and techniques used in community recreation programs.
Ability to:
1. Organize daily work schedules to optimize daily productivity to meet established departmental/divisional; goals.
2. Perform routine clerical tasks such as typing, filing or use 10-key calculator;
3. Work under deadlines and with frequent interruptions;
4. Work with angry or difficult customers;
5. Add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions and decimals;
6. Use a variety of office equipment including telephone console;
7. File documents alphabetically, numerically, or chronological;
8. Assist supervisor with planning and scheduling of special events;
9. Express or exchange ideas effectively to a diverse audience by means of the spoken word and/or written documents;
10. Communicate in an effective, cordial, tactful, and professional manner suitable for the situation while performing activities in which employee must convey detailed or important spoken instructions to supervised employees and other members of the general public and vendors;
11. Comprehend and follow complex written and/or oral instructions, to compile information, to complete and file accurate reports, with minimal supervision;
12. Represent Department/Division and the City of Sterling in a positive responsive manner to the public and fellow employees;
13. Demonstrate the safe operation, and performance of minor maintenance of equipment associated with or used in course of accomplishing the primary purpose(s) of the position;
14. Deal with the public in a cordial, tactful and professional manner which serves to maintain and develop effective working relationships with clientele. Exercise sound judgment, reasoning and decision making which produces logical and consistent results and outcomes.
EDUCATION, EXPERIENCE AND TRAINING:
Education: High School diploma or G.E.D. certification
Experience: Coursework in word processing or computer; requires a minimum of typing/computer skills
Training/Certifications:
Special Requirements: Possess and maintain valid CO Drivers License.
PRIMARY PURPOSE OF POSITION: Serves as main receptionist and information contact for those individuals calling into the Recreation Centers main information line or visiting Recreation Center; performs a wide variety of general clerical and heavy data entry duties to support the operations of Recreation Center and Recreation Programs. Provides accurate information in a professional, courteous, and respectful manner to visitors and callers; directs visitors or callers to other appropriate sources for service or information.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Under general supervision of the Recreation Superintendent, Aquatics Supervisor or Recreation Programs Supervisor, the Recreation Clerk/Cashier operates within the City of Sterlings policies/procedures and quality standards while performing the following essential functions and responsibilities: (Essential functions are those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.)
1. Standard of customer service delivery practices and procedures sufficient to be able to process various types of in person/phone contacts associated with customer service duties;
2. Demonstrates continuous effort to improve operation, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service;
3. Keeps department/division head informed of details affecting office management decisions;
4. Follows all applicable safety rules and regulations.
5. Performs other related functions as otherwise assigned, delegated or required by the Recreation Superintendent, Aquatics Supervisor or Recreation Programs Supervisor.
SUPERVISION OF OTHERS: Responsibility for supervision of others is limited.
Physical Requirements:
1. Physical requirements include ability to extend hands(s) and arm(s) in any direction; pick, pinch, work with fingers and palm as well as whole hand; performs sedentary physical work which requires the ability to lift twenty (20) pounds and carry objects weighing up to ten (10) pounds; some pushing, pulling, and climbing; move about on foot to accomplish tasks.
2. Physical mobility sufficient to negotiate work areas to perform the primary purpose of the position.
3. Manual dexterity sufficient to operate keyboard devices requiring repetitive arm/hand movements.
4. Cognitive ability sufficient to perform and understand and apply simple to complex mathematical concepts.
5. Visual acuity sufficient to perform work which deals largely with preparing/reviewing reports and records, driving vehicles and for visual inspection which may involve small parts/defects in equipment.
6. Hearing acuity sufficient to receive, comprehend and understand detailed information through oral communications, telephone conversations, radio traffic, etc., and to make fine discriminations in sounds in order to perform duties safely.
WORKING CONDITIONS: Work is performed in surroundings in which temperature, contaminants, and noise are not normally encountered; hazards are minor and controllable
MARGINAL FUNCTIONS:
1. May attend evening meetings and work extra hours;
2. May serve on special City task forces
3. May assist in special projects as needed or otherwise delegated.
QUALIFICATIONS: The degree of knowledge, ability and physical requirements as outlined under this section is that which is necessary to satisfactory perform the essential functions of this position. Employees should be able to explain and demonstrate that the individual can perform the essential physical functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and possess the necessary physical requirements, with or without the aid of mechanical devices, to perform safely the essential functions of the job.
Knowledge of:
Policies, procedures, and rules relative to the office/clerical field
Standard of customer service delivery practices and procedures sufficient to be able to process various types of in person/phone contacts associated with customer service duties
Phone systems, radio systems, mailing systems, shipping programs, computers, and electronic data processing
Basic accounting principles;
Rules and regulations of a variety of recreation activities as needed in the respective recreation program area;
Equipment, facilities, operations, and techniques used in community recreation programs.
Ability to:
1. Organize daily work schedules to optimize daily productivity to meet established departmental/divisional; goals.
2. Perform routine clerical tasks such as typing, filing or use 10-key calculator;
3. Work under deadlines and with frequent interruptions;
4. Work with angry or difficult customers;
5. Add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions and decimals;
6. Use a variety of office equipment including telephone console;
7. File documents alphabetically, numerically, or chronological;
8. Assist supervisor with planning and scheduling of special events;
9. Express or exchange ideas effectively to a diverse audience by means of the spoken word and/or written documents;
10. Communicate in an effective, cordial, tactful, and professional manner suitable for the situation while performing activities in which employee must convey detailed or important spoken instructions to supervised employees and other members of the general public and vendors;
11. Comprehend and follow complex written and/or oral instructions, to compile information, to complete and file accurate reports, with minimal supervision;
12. Represent Department/Division and the City of Sterling in a positive responsive manner to the public and fellow employees;
13. Demonstrate the safe operation, and performance of minor maintenance of equipment associated with or used in course of accomplishing the primary purpose(s) of the position;
14. Deal with the public in a cordial, tactful and professional manner which serves to maintain and develop effective working relationships with clientele. Exercise sound judgment, reasoning and decision making which produces logical and consistent results and outcomes.
EDUCATION, EXPERIENCE AND TRAINING:
Education: High School diploma or G.E.D. certification
Experience: Coursework in word processing or computer; requires a minimum of typing/computer skills
Training/Certifications:
Special Requirements: Possess and maintain valid CO Drivers License.
