REVENUE ASSISTANT I

• Assists customers and provides appropriate information over the phone, at the counter, by mail or electronic communication regarding utility service accounts, miscellaneous accounts receivable or business licenses.
• Explains applicable procedures, rules and regulations to customers and City departments/staff.
• Prepares correspondence related to customer accounts,  including computer generated billings and other inquiries related to assigned functions.
• Establishes new accounts and discontinues the billing of utility services in accordance with established policies and procedures.
• Participates in the resolution of customer inquiries in accordance with established policies, procedures and rules.
• Prepares and/or maintains financial and statistical records and prepares periodic or special reports related to revenue activities.
• Performs cashiering functions at the public counter; processes payments and license fees; makes change; counts and balances cash; prepares and reconciles daily bank deposits.
• Processes business license applications and renewals; reviews applications for accuracy; verifies calculations of taxes & fees; assigns proper business tax category according to Stockton Municipal Code and department policy, interprets Municipal Code for proper business license category.
• Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports.
• Performs all assigned duties accurately.

Education/Experience

Possession of a high school diploma or GED and one (1) year of experience in cashiering, billing, or general clerical customer service.

• Specified positions may require the use of a valid California Driver License. 

• Basic accounting and financial record keeping principles and practices;
• Office practices and procedures, including filing and the operation of standard office equipment;
• Written and oral communication skills, including spelling, grammar and punctuation, and letter writing;
• Basic math skills;
• Basic business data processing principles and the use of a personal computer including various software such as Microsoft Office Suites; and
• Customer service principles and practices, including conflict resolution.

• Organizing and maintaining accurate financial and customer records;
• Making accurate mathematical calculations;
• Using initiative and sound independent judgment within established guidelines;
• Operating standard office equipment, including computer software, ten key calculator and centralized telephone equipment;
• Prioritizing work and coordinating several activities;
• Establishing and maintaining effective working relationships with those contacted in the course of the work, often in stressful situations; and
• Understanding and carrying out oral and written directions.

Physical/Mental Abilities:

• Mobility - Constant sitting an standing for long periods of time while operating a keyboard; occasional walking, bending, stooping, kneeling, reaching, pushing and pulling;
• Lifting - Occasional lifting of 25 pounds or less;
• Vision - Constant use of overall visual capabilities; frequent need for use of color perception, hand/eye coordination, reading and/or close up work;
• Dexterity - Frequent holding, grasping, typing, repetitive motion and writing;
• Hearing/Talking - Constant hearing and talking of normal speech in person and on the telephone;
• Special Requirements - May require occasional weekend or evening work;
• Emotional/Psychological - Constant concentration, decision making and public contact; occasional ability to exercise sound judgment, especially under stressful situations;
• Environmental Conditions - Occasional exposure to noise; and
• Working Conditions - Primarily performed in an office environment which is typically moderately quiet, but may be loud at times and in some areas. 

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirement of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the American with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

The Examination
Applicants who qualify in terms of relevant work experience and education, that best fit the needs of the City, will be invited to participate in the examination process. The examination process may include a written examination weighted 100%. However, the City reserves the right to utilize alternative testing methods if deemed necessary. Candidates must receive a minimum passing score of 70%, as determined by the relative performance of all candidates in all portions of the examination. In the event of identical ratings, candidates' names will be arranged in order of application date/time, and, if the same, then arranged alphabetically.

ALL APPLICATIONS AND SUPPLEMENTAL QUESTIONS MUST BE COMPLETED FULLY AND SUBMITTED ON AN OFFICIAL CITY OF STOCKTON APPLICATION FORM. (DO NOT STATE "REFER TO RESUME" ON YOUR APPLICATION OR SUPPLEMENTAL QUESTIONNAIRE.) INCOMPLETE APPLICATIONS AND SUPPLEMENTALS WILL BE REJECTED AND CANNOT BE REVISED AFTER SUBMITTAL ON OR BEFORE THE FINAL FILING DATE. POSTMARKS, FACSIMILES, AND PHOTOCOPIES OF THE CITY'S EMPLOYMENT APPLICATION WILL NOT BE ACCEPTED. RESUMES ARE WELCOMED BUT SHOULD BE SUBMITTED AS ADDITIONAL INFORMATION ONLY.

The information in this announcement concerning the terms and conditions of employment does not constitute either an express or implied contract, and these provisions are subject to change.

• After on-line submittal, immediate notification will appear on your screen indicating your application has been received.  Please print this notification as proof of filing.
• Notices and correspondence will be sent via email ONLY. NO PAPER notices will be mailed to applicants. It is the applicant's responsibility to ensure a correct email address is provided and that correspondence is being received. 
• NeoGov.com: You will receive correspondence via the e-mail address you placed on your application. Some e-mail accounts have been known to place these e-mails in the spam/junk file. Please check your e-mail folders or accept e-mails ending with neogov.com.