Public Safety Dispatcher - Recruit

Salary: $25.86 Hourly

Location : 1200 Highway 6 South Sugar Land, TX

Job Type: Full-Time

Job Number: 2400151

Department: Public Safety Dispatch

Opening Date: 02/24/2025

Closing Date: 3/10/2025 5:00 PM Central

Position Description

The City of Sugar Land is seeking a full-time Public Safety Dispatcher - Recruit in the Police Department.

Why Should You Join Our Team? Our trailblazing culture focuses on our employees, our citizens and the services we provide to our community. We are a data-driven and innovative full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our Public Safety Dispatcher - Recruit's a starting salary of $25 per hour with a step advancement in pay after successful completion of the training programWe also offer great benefits and perks available on your first day of employment, including: City-subsidized health benefits; life and disability insurance; a variety of voluntary benefits; a robust pension plan with TMRS to set you up for a fulfilling retirement; flexible schedules and work from home opportunities; a down-to-earth casual environment and dress code; and a positive team-oriented culture stemming from a long-term commitment to innovation and inclusion.

Benefits At-A-Glance

• City-subsidized Medical and Dental Insurance with a variety of plan options;
• City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability;
• Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield;
• 9 paid holidays and up to 3 floating holidays to use at your discretion;
• A generous vacation package with accruals starting on day 1;
• Paid sick leave;
• Paid Parental Leave;
• A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City;
• You won't contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan;
• Longevity pay for each month of service after your first 13 months of employment;
• On-site Wellness facilities and programming (mind, body spirit & financial preparedness); and
• Access to multiple mental health benefits and resources, including a robust EAP...
  
  

If we have your attention... Please. Continue. Reading!

Our City MissionWE ARE TRAILBLAZERS! Relentless in Our Pursuit of Good so that Our Employees, Residents, and Businesses Can Enjoy a Life Better than They Can Even Imagine.

Our Employee ValuesOur values ignite passion, drive, and a sense of purpose, fostering a thriving and successful organizational culture!

We Follow The BLAZE Values

BoldWe encourage each other to be bold in our ideas, decisions, and actions. We embrace innovation and take risks to drive progress.

LoyalWe are loyal to each other, the City and our Mission and Vision. We support each other to foster a cohesive and collaborative work environment. We celebrate our successes and address the challenges facing us, together.

AdaptableWe are resilient because we adapt to changing landscapes and market dynamics. We are flexible and understand the need for work-life balance. We embrace new technologies and evolving trends.

ZealousWe are committed to excellence in all endeavors. We encourage each other to strive for the highest standards of public service, quality, and performance. We hold ourselves, and each other, accountable for our words and actions.

EmpoweredWe are empowered with the necessary resources, opportunities, and responsibilities to excel in our roles. We seek out opportunities for development and growth, and help others do the same. We are inclusive, we embrace our differences and recognize the strength that comes from different perspectives and experiences.

About the City of Sugar LandThe City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. And our citizens agree-the most recent Citizen Satisfaction Survey told us that 95% of our residents love calling Sugar Land home and 10% say that nothing would make their lives better than it already is, but we look to the future and work hard to make our community and the world better than we can even imagine.

We have an informal work environment but are serious about what we do. We believe that happy, diverse and talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development.

Summary Of Duties

The role of the Public Safety Dispatcher - Recruit is to respond to complaints and emergency situations within the City limits and extra territorial jurisdiction. This is accomplished by assisting citizens in need of both emergency and non-emergency services. Duties include providing Police and Fire dispatch, operating State and Nationwide computer systems, maintaining records, logs and filing systems, and interfacing with other City employees and citizens.

As The Public Safety Dispatcher - Recruit You Will

• Assist citizens in need by gathering information using multi-channel phone systems, TDD and other communications equipment, answering 911 and non-emergency phone calls for Police, Fire, EMS and others, using the CAD system to enter and retrieve information, processing and forwarding calls as required using computer and phone systems.
• Provide Police and Fire dispatch services by maintaining radio communications, broadcasting gathered information to Police and Fire personnel based on needs of the request for service.
• Verify records and relays information from Police and Fire personnel in the computer system and other records.
• Operates State and Nationwide computer systems, including SETCIC, TLETS and NLETS, by maintaining and retrieving information in the database.
• Maintain records, logs and filing systems as required by departmental policy, law, or other rule or directive.
• Serve as a communication link in Emergency Management events such as natural disasters, etc.
• Receive entry-level training in Telecommunications operations and procedures
• Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.
• Stay abreast of, and comply with, all City and departmental policies and procedures.
• Performs other duties and responsibilities as are necessary for the efficient operation of the division and/or shift as defined by the lead dispatcher on duty, Public Safety Dispatch Shift Supervisor, or other superior officer
• Regular on-site attendance is an essential function of this position.
  
  

Minimum Qualifications

Formal Education

• High school graduate, GED or equivalent
  
  

Relatable Work Experience:

• 1 year experience in a heavy customer service and/or dispatching environment that would include multi-tasking, or 4 years of military service with an honorable discharge is preferred.
  
  

Training (License and/or Certification):

• Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment.
  
  

Additional Information

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal Opportunity employer.

CITY OF SUGAR LAND's OVERVIEW OF EMPLOYEE BENEFITS

• Texas Municipal Retirement System(TMRS)
  
  

Employee contribution: 7%

City matches 2:1 with 5-year vesting

Retirement Eligibility

• Age 60 vested; or
• 20 years of service, any age
• HOLIDAYS
  
  

The City recognizes 10 Holidays per calendar year, which includes one floating Holiday. In lieu of a floating holiday,

firefighters will receive September 11th, Patriot Day, as a fixed holiday.

• VACATION
• Other than Public Safety
  

0 -2nd Year 10 days per year

3 -10 Years 15 days per year

11 Years 20 days per year

• VACATION
• Public Safety
  

First Year 10 days per year

2-10 Years 15 days per year

11 Years 20 days per year

• SICK LEAVE
• Other than Firefighters
  

8 hours per month, to a maximum of 1,040 hours

• SICK LEAVE
• Shift Firefighters
  

12 hours per month, to a maximum of 1,456 hours

• SICK LEAVE INCENTIVE PROGRAM
  
  

Annual conversion of sick leave to vacation

Sick Days Used from 01/01 to 12/31 Eligible Sick Days for Conversion

1 day or less taken 3 days

Up to 2 ½ days 2 days

More than 2 ½ days and up to 4 days 1 day

More than 4 days 0 day

• LONGEVITY PAY
  
  

After one year of employment, employees will receive an annual payment of $4.00 per month of employment with the City for the first 25 years of continuous employment (maximum of $1,200 annually). Qualified employees receive longevity payments each December.

• 125 CAFETERIA PLAN
  
  

Premium contributions for the medical and dental plans as well as Flexible Spending Accounts and Dependent Care Flexible Spending Accounts are available to all full-time employees through this arrangement.

• GROUP HEALTH & DENTAL
  
  

The City contributes to employee and dependent coverage in the HMO, HDHP and dental plans offered.

Medical HSA KelseyCare Gold KelseyCare Blue Employee Only $101.44 $19.56 $0.00 EE Spouse $346.60 $144.55 $96.48 EE Child(ren) $257.51 $106.09 $66.79 EE Family $454.39 $202.24 $141.00 Dental DPPO DHMO Employee Only $7.35 $3.14 EE Spouse $18.49 $5.89 EE Child(ren) $17.90 $8.45 EE Family $31.41 $10.33 Vision Plan Employee Only $7.35 EE Spouse $18.49 EE Child(ren) $17.90 EE Family $31.41

• VISION CARE PLAN
  
  

Employees can voluntarily elect to purchase vision care insurance for themselves and their eligible dependents.

• AFLAC PLANS
  
  

Employees can voluntarily elect to purchase through payroll deduction: Accident, Cancer, Critical Illness, and Hospital policies for themselves and their eligible dependents. (Rates are age-banded. Employee must contact representative directly for rates and enrollment.)

• BASIC LIFE and AD&D
  
  

The City provides all employees annual salary of life insurance and accidental death & dismemberment (AD&D) coverage of one-time annual salary with a minimum of $50,000.

• LONG TERM DISABILITY
  
  

The City provides employees with Long Term Disability in the amount of 60% of your salary (depending on position category) to a maximum of $7,500 per month. Benefits begin after 90 days of disability and may continue to Social Security Normal Retirement Age (SSNRA) if you qualify. LTD is designed to replace a reasonable portion of your income in case of

serious injury or sickness whether on or off the job. Benefits will be offset by any payments from SS, Workers Comp and other income offsets.

• SUPPLEMENTAL LIFE and AD&D
  
  

Employees can elect supplemental life insurance and AD&D coverage up to $750,000 for themselves and up to $250,000 for their spouse; as well as $15,000 of life insurance for child(ren).

• SHORT TERM DISABILITY
  
  

This optional benefit allows employees to receive 70% of their weekly salary, to a maximum of $1,500 per week (tax free), following either Option A: a 30-calendar day elimination period; or Option B: a 7-calendar (injury) or 14-calendar (illness) elimination period, for a maximum of 90-calendar days from on-set per qualifying incident.

• PRE-PAID LEGAL PLAN
  
  

Employees can voluntarily elect to participate in a legal access/assistance plan at a base cost of $7.87 per pay period. Optional plans are also available. Employee must contact representative directly for rates and enrollment.)

• DEFERRED COMPENSATION
  
  

Employees are allowed to contribute to this optional program at a minimum set by the plan administrator and a maximum set annually by the IRS. Currently the City contracts with 2 administrators for this program: Dearborn & Creggs ($50 per month minimum contribution); and ICMA-RC ($1.00 per month min. contribution). The maximum contribution for 2023 is $19,500

and $6,500 for age 50 catch-up.

• CREDIT UNIONS
  
  

Houston Federal Credit Union: (866) OUR-HFCU

Brazos Valley Schools Credit Union: (855) 391-2149

• EMPLOYEE ASSISTANCE
  
  

The EAP is designed to provide employees and their dependents with professional, cost-effective assistance in resolving difficult personal problems. Individual, voluntary involvement in the EAP is confidential. The City's EAP administrator is Alliance Work Partners (AWP) at 1-800-343-3822. Registration code: AWP-COSL-3822