Deputy City Manager

PRIMARY PURPOSE:

Under administrative direction, oversees, manages, and performs complex executive level administrative work for the City Manager and works with departments to achieve the goals and objectives of the City.

SUPERVISION RECEIVED:

Works under the general direction of the City Manager.

SUPERVISION EXERCISED:

Supervises assigned staff.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

Serves as the chief operating officer (COO) of the city in managing and supervising assigned departments and operations of the city to achieve goals within available resources; plans and organizes workloads and staff assignments; trains, motivates and evaluates assigned staff; reviews progress and directs changes as needed. Provides leadership and direction in the development of short- and long-range plans; gathers, interprets, and prepares data for studies, reports, and recommendations; coordinates department activities with other departments and agencies as needed. Provides professional advice to the City Manager and other department heads; makes presentations to councils, boards, commissions, civic groups, and the general public. Serves as the Acting City Manager in absence of the City Manager. Communicates official plans, policies, and procedures to staff and the general public. Assures that assigned areas of responsibility are performed within budget; performs cost control activities; monitors revenues and expenditures in assigned area to assure sound fiscal control; prepares annual budget requests; assures effective and efficient use of budgeted funds, personnel, materials, facilities, and time. Determines work procedures, prepares work schedules, and expedites workflow; studies and standardizes procedures to improve efficiency and effectiveness of operations.

Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Attends all meetings of the Council at which attendance may be required by the Council.

Perform additional duties as necessary or assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Application of comprehensive knowledge of public administration as related to various City departments and functions.

• Application of comprehensive knowledge of supervisory techniques, personnel administration procedures.

• Application of good knowledge of customer service or public relations methods, policies, and practices, including customer service performance assessment and negotiation strategies.

• Application of good knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.

• Application of considerable knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.

• Application of good knowledge of budget and management practices, policies, and procedures.

• Application of good knowledge of computer hardware, software, and peripherals.

• Ability to plan, organize and execute complex operational functions.

• Ability to handle high level administrative functions and to coordinate the work of others.

• Ability to interpret oral, written, mathematical, technical information and data dealing with complex variables to identify, analyze and solve managerial problems of considerable difficulty.

• Ability to develop and interpret unit policies and procedures.

• Ability to communicate clearly, concisely, and persuasively both orally and in writing to prepare and deliver technically involved management reports and public presentations.

• Ability to work collaboratively with City departments in an effort to meet performance management initiatives.

• Establish and maintain effective working relationships with coworkers, officials, regulatory agencies, and the public.

• Clear, oral, and written communication to persuade, negotiate and resolve differences of opinion or interpretation.

• Maintain confidentiality and exercise discretion.

· Knowledge of Marketing and/or public outreach principles.

· Skilled in Research methods.

· Social and Interpersonal Communication Skills. Including ability to function in a major organizational unit requiring significant internal and external interaction.

· Reasoning: Position requires functional reasoning skills enabling the analysis of major problems that necessitate complex planning for interrelated activities that can span one or several work units. Position requires situational reasoning skills allowing for the ability to exercise judgment, decisiveness and innovation in situations involving broader aspects of the organization.

· Ability to establish an effective working relationship with community associates and the public.

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE: A bachelor’s degree in public or business Administration, or a related field, plus five (5) years professional administrative support experience or experience in managing and directing a complex organization. Two (2) years experience in a supervisory capacity. U.S./Mexico Border related issues knowledge and experience is preferred but not required.

CUSTOMER SERVICE: A key value of the city is customer service. This position requires considerable knowledge, ability and skill in the principles and practices of excellent customer service as practiced in both the private and public sectors. It requires the ability to effectively meet and deal with the public; the ability to handle stressful situations; the ability to greet and respond to customers in a friendly, pleasant and professional manner using appropriate inflection, grammar and syntax; the ability to establish and maintain effective working relationships with employees, supervisors, and the general public; the ability to maintain a professional, courteous, and pleasant demeanor in difficult and stressful situations; and the ability to diplomatically deal with difficult people. A willingness to expend extra effort to help the public find answers or information relative to their inquiry or complaint is expected.

REGIONAL COLLABORATION: Sunland Park is uniquely situated among three (3) states and two (2) countries; Texas, Chihuahua and New Mexico, Sunland Park is part of the MSA serving a population of 2.5 million people, forming the largest bilingual and binational workforce in the Western Hemisphere called the Borderplex Region; Relationship building and maintenance with local, state, and federal agencies on both sides of the border are crucial.

LICENSES AND CERTIFICATES: New Mexico Class "C" Driver's License or equivalent from another state in accordance with City policy.

TOOL AND EQUIPMENT USED:

Personal computer including work processing and MS Officer software, motor vehicle.

ENVIRONMENT AND PHYSICAL FACTORS:

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an office environment. Some field work may be required, and occasional travel in the U.S. and into Mexico may be required. Ability to obtain a U.S. passport within six months.

The noise level in the work environment is usually quiet in the office, and moderate to loud in the field.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is occasionally required to stand, walk, use hands to finger, handle, feel or operate objects, tools, or controls, reach with hands and arms, and sit, talk or hear.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person