Constituent Services Coordinator

**EQUAL OPPORTUNITY EMPLOYER**

Women and minority applicants are encouraged to apply!

Must be a resident of the City of Syracuse or must be prepared to relocate to the City of Syracuse within six (6) months of your date of hire.

The City of Syracuse Mayor's Office is seeking qualified applicants for the position of Constituent Services Coordinator.

DISTINGUISHING FEATURES OF THE CLASS:

The responsibilities of this position include:

• Effectively scope, plan, manage and deliver special projects related to Cityline operations, constituent services operations or any other special project prioritized by the Mayor’s Office in consultation with the Cityline Coordinator, Senior Executive Assistant and/or Chief Operating Officer.

Project management and administrative duties include, but are not limited to:

Planning, organizing, and directing operations related to special projects

Identifying, preparing, and pitching new project ideas. Draft and maintain Project Management documents relevant to project needs

Engage and manage internal and external stakeholders for each project

Measure, evaluate and document each project’s impact

Report project progress and success to the Chief Operating Officer and Senior Executive Assistant at all appropriate project milestones

• Respond to incoming calls and correspondence, including the composition of emails and letters in response from the Office of the Mayor
• Obtain and explain relevant information needed to provide timely and exceptional constituent service
• Manage systems for tracking constituent service issues and coordinating responses with relevant staff
• Lead and/or support constituent-facing initiatives from the Office of the Mayor (i.e. Adopt-A-Block and Neighborhood Power Walks)
• Assist Cityline with answering incoming phone calls on an as-needed basis

KNOWLEDGES, SKILLS, AND ABILITIES:

· Strong communication skills, especially for written correspondence and on the phone

· Strong organizational skills

· Able to coordinate responses from various staff and departments

· Able to address controversial issues and maintain discretion

· Able to work independently in a fast-paced environment

MINIMUM QUALIFICATIONS:

A. Graduation with an Associate’s Degree or higher from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees, or;

B. Two (2) years of work experience, or its part-time equivalent, assisting in the administration of a program or agency, preferably municipal;

C. Two (2) years of clerical work experience or its part-time equivalent, in other than an entry level clerical position.

The Affirmative Action Policy of the City of Syracuse is to provide equal employment opportunities for all individuals regardless of race, color, sex, religion, creed, age (18 and over), marital status, national origin, disability, veteran status, gender identity or gender expression, sexual or affectional preference or orientation, or any other classified group within the protected class. If you have a disability for which you wish special accommodation to be made, contact the Department of Personnel at One Park Place, 300 S. State St., 7th FL at 315-448-8780.

Job Type: Full-time

Pay: $46,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Syracuse, NY 13202 (Required)

Ability to Relocate:

• Syracuse, NY 13202: Relocate before starting work (Required)

Work Location: In person

Salary : $46,000 - $48,000