What are the responsibilities and job description for the Utility Billing Specialist I/II position at City of Thornton, Thornton CO?
ABOUT THE TEAM
Join the Utility Billing Team, responsible for the billing and collections of water, sewer, stormwater, and sanitation. The team includes 8 team members and is part of the Finance Department. The team supports and provides the community support with all aspects of their utility bill including setting up accounts, understanding usage and charges, navigating the online portal, making payment arrangements, restoring water, and educating customers on various related city resources.
ABOUT YOU
The ideal candidate would be a self-starter that takes initiative to learn, they would have strong communication skills, and enjoy engaging with our community members. To be successful a team member should have a desire to learn, be inquisitive, curious, and not afraid to ask questions. This is a face-paced department so being able to multitask and handle interruptions is key. Success also shows up in customer service, the ability to be patient and empathetic is a must.
2025 pay ranges:
- Utility Billing Specialist I: $23.07 - $30.45 hourly
- Utility Billing Specialist II: $26.42 - $34.87 hourly
The hiring rate and level offered to the successful candidate will be determined based on the candidate's previous experience and related education.
JOB SUMMARY
Under specified supervision, performs clerical duties involving financial record keeping and transactions including utility billing and collection.
Reviews, verifies, and checks the accuracy of routine documents, such as water meter readings, utility bills, and cash receipts.
Calculates payments due and determines correct accounting codes; enters transactions into computer; prepares individual computer transactions, reviews and edits reports, makes corrections, and balances entries.
Prepares billings and notices. Generates summary reports, prepares mailings.
Maintains various computer databases, hard copy files and microfiche records. Establishes, modifies, and deletes records as necessary. Makes routine journal entries.
Provides general information by responding to questions regarding routine utility billing matters.
To be considered you must apply on www.governmentjobs.com
https://www.governmentjobs.com/careers/thornton/jobs/4743170/utility-billing-specialist-i-ii?page=2&pagetype=jobOpportunitiesJobs
Job Type: Full-time
Pay: $23.07 - $34.87 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- On-site gym
- Opportunities for advancement
- Paid sick time
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
Work Location: In person
Salary : $23 - $30