Customer Service Representative

Posting Close Date :

Applicants must submit their completed application by 02-18-2025 at 11 : 59 p.m. MST

ABOUT THIS JOB

Position Specific Summary

The Customer Service Representative position at the City of Tucson's Department of Transportation and Mobility is responsible for handling customer interactions, addressing inquiries, concerns and providing support, along with maintaining records within the Park Tucson Division

Work is performed under the supervision of the Management Assistant. This position does not supervise.

Duties and Responsibilities

• Addresses customer service inquiries for parking services by answering phones, engaging with constituents, gathering pertinent information and initiating follow-up with constituents to ensure customers can track their requests accordingly. Resolves disputes and issues related to parking fines, lost tickets, or other service-related problems.
• Sets up garages and surface lot access utilizing systems for City of Tucson and Pima County employees including the public. Activates and resets access cards for all city-owned garages, issues residential permits, non-residential permits, and handles renewals accordingly. Activates monthly permits for contracted companies for surface lots.
• Assists with validating tickets or passes and processing refunds if applicable.
• Performs other duties and tasks as assigned.

Working Conditions

Mostly office environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education : High School diploma or GED

Experience : One (1) year of directly related experience

Preferred Qualifications :

1 year of Customer service experience.

Skills in communication, both oral and written.

Experience with Microsoft Product, including Outlook.

Experience handling financial information.

Application and Special Instructions

POSITION DETAILS

Job Profile

J0152 - Customer Service Representative

To view the full job profile including classification specifications and physical demands click here .

Compensation Grade

G102

Hourly Range

16.50 - 28.46 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education / training, key skills, and internal equity.

FLSA

Non-Exempt

Position Type

Regular

Time Type

Department

Department of Transportation and Mobility

Department Link

https : / / www.tucsonaz.gov / Departments / Transportation-Mobility

Background Check : This position has been designated to require a criminal background check.

ABOUT US

Benefits : The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https : / / www.tucsonaz.gov / Departments / Human-Resources / Employee-Benefit-Snapshot.

Citizenship : The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status.

City of Tucson is an Equal Opportunity / Affirmative Action / Veterans / Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.

Recruiter Name

Monique Centers (200719)

Recruiter Email

tdot_hr@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.

Salary : $17 - $28