What are the responsibilities and job description for the Public Safety Communications Administrator position at City of Tucson?
Posting Close Date:
Applicants must submit their completed application by 04-13-2025 at 11:59 p.m. MST
Application and Special Instructions
The below items must be submitted at the time of application, or before the close date of this recruitment. Applications that do not include the below required documentation will be considered incomplete and will not be considered for this position.- Resume
- Cover Letter
Other important dates:
- Interviews: 05/05/2025 - 05/08/2025
- Assessment: 05/05/2025 - 05/08/2025
- Hiring Interviews: 05/20/25 - 05/21/2025
ABOUT THIS JOB
Position Specific Summary
The Public Safety Communications Administrator at the City of Tucson’s Public Safety Communications Department administers and manages the daily operations, activities and personnel within a division.
Work is performed under the supervision of the PSCD Deputy Director. This position exercises supervision over Public Safety Communications Managers.
Duties and Responsibilities
- Supervises and directs the daily work of Public Safety Communications Managers while overseeing the management of division personnel. Establishes interviews and pre-selection testing guidelines for new hire and promotional processes. Oversees and evaluates emergency, nonemergency, and 311 workflows to ensure efficiency in processes. Supervises and oversees implementation of training for new hires, continuing education, and proficiency blocks. Oversees liaisons during interactions with other City of Tucson Departments as well as external stakeholders. Evaluates current policies and procedures to ensure the needs of the department and employees are being met. Leads department internal investigations when claims of employee misconduct arise and conducts disciplinary review hearings. Reviews, approves, and oversees timecards, time off requests, and personnel actions for assigned employees. Develops and implements plans and procedures for responding to emergencies that occur within the department such as Computer Aided Dispatch (CAD) system issues, Network failures, or critical staffing issues in the departments 24/7 Operations Center. Collaborates with internal and external stakeholders, City of Tucson (COT) departments including the Emergency Management Office, and public safety partners.
- Sets division priorities and focuses resources to ensure Public Safety Communications leadership is working towards common goals and intended outcomes. Collaborates with Deputy Director and other Administrators to ensure the departments Mission and Values are being achieved by continuously evaluating processes. Ensures strategic planning principal metrics are met with timely deadlines though each step of the process. Provides progress and activity reports to Executive Leadership Team (ELT) and assists with revisions of procedure manuals, policies, and Standard Operating Guidelines (SOG) as needed.
- Delivers presentations to internal and external stakeholders regarding department functions and activities. Ensures department growth and employee development by providing mentorship, leadership, and general goal setting. Collaborates with ELT to create and develop trainings that develop future leaders within the department.
- Prepares and Reviews department annual budgets in partnership with ELT. Monitors internal budgets to prevent overspending within division. Reconciles invoices to ensure accurate tracking and budget management. Identifies opportunities for cost savings, efficiency improvements, and enhancements within the department. Reconciles division budgets to ensure accurate tracking and budget management.
- Performs all other duties and tasks as assigned.
Working Conditions
Mostly office environment.
All duties and responsibilities listed are subject to change.
MINIMUM QUALIFICATIONS
Education: Bachelor’s DegreeExperience: Five (5) years directly related experience
License: None
Equivalency: Any combination of relevant education and experience may be substituted on a year for year basis.
Preferred Qualifications
Work expierence in supervision and Public Safety Communications.
POSITION DETAILS
Job Profile
J6364 - Public Safety Communications Administrator
To view the full job profile including classification specifications and physical demands click
here
.
Compensation Grade
G111
Hourly Range
$38.91 - 58.36 USD
The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
FLSA
Exempt
Position Type
Regular
Time Type
Full time
Department
Public Safety Communications
Department Link
https://www.tucsonaz.gov/Departments/Public-Safety-Communications
Background Check: This position has been designated to require a criminal background check.
ABOUT US
Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at
https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status.
City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at
EmployeeLeaves@tucsonaz.gov
or 520-791-2619.
Recruiter Name
Noelle Smith (103931)
Recruiter Email
pscd_hr@tucsonaz.gov
For Human Resources general questions please contact 520-791-4241.
Salary : $39 - $58
