What are the responsibilities and job description for the Public Safety Communications Manager position at City of Tucson?
Posting Close Date:
Applicants must submit their completed application by 04-06-2025 at 11:59 p.m. MST
Application and Special Instructions
A resume must be uploaded at the time of application or before the closing date of this recruitment. Applications that do not include a resume will be considered incomplete and will not be considered for this position.Important Dates:
In person assessments will take place April 23, 2025, and April 24, 2025
In person interviews will be held on April 29, 2025, and April 30, 2025
Hiring Interviews (if needed) will be held on May 7, 2025
ABOUT THIS JOB
Duties and Responsibilities
Supervises and directs the daily work of Public Safety Communications Supervisors, while assuring the management of division personnel. Participates with establishing interview and pre-selection testing guidelines for new hire and promotional processes. Oversees and evaluates emergency, non-emergency, 311 and dispatch workflows to ensure efficiency in processes. Manages the implementation of training for new hires, continuing education, and proficiency blocks for staff. Personnel during interactions with other City of Tucson departments as well as external partners. Evaluates current policies and procedures to ensure the needs of the department and employees are being met. Assists with internal investigations involving department personnel and coordinates disciplinary review hearings as needed. Reviews, approves, and oversees timecards, time off requests, and personnel actions for assigned employees. Develops and implements plans and procedures for responding to emergencies that occur within the department such as Computer Aided Dispatch (CAD) system issues, Network failures, or critical staffing issues in the departments 24/7 Operations Center- .
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All duties and responsibilities listed are subject to change.
MINIMUM QUALIFICATIONS
Education: Bachelor’s DegreeFive (5) years directly related experience
Equivalency: Any combination of relevant education and experience may be substituted on a year for year basis.
Preferred Qualifications
Previous experience in a supervisory role within a public safety communication center is preferred. Strong knowledge of emergency dispatch procedures, protocols, and systems. Excellent leadership, communication, and interpersonal skills. Proficiency in project management and related software tools and platforms. Relevant certifications, such as APCO, NENA, FEMA, etc.
POSITION DETAILS
Job Profile
J6366 - Public Safety Communications Manager
To view the full job profile including classification specifications and physical demands click
here
.
Compensation Grade
G109
Hourly Range
$32.15 - 48.23 USD
The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
FLSA
Exempt
Position Type
Regular
Time Type
Full time
Department
Public Safety Communications
Department Link
https://www.tucsonaz.gov/Departments/Public-Safety-Communications
Background Check: This position has been designated to require a criminal background check.
ABOUT US
Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at
https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status.
City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at
EmployeeLeaves@tucsonaz.gov
or 520-791-2619.
Recruiter Name
Toni Linden (200998)
Recruiter Email
pscd_hr@tucsonaz.gov
For Human Resources general questions please contact 520-791-4241.
Salary : $32 - $48
