IT Business Applications Analyst II

Tumwater is a vibrant community, rich in history, community, and opportunity.

Nestled into the base of Puget Sound, Tumwater is the southern gateway to the Seattle/Tacoma metropolitan area. It’s just a little over an hour from the Pacific Ocean beaches, the Olympic Peninsula, and Mount Rainier with beautiful landscapes of prairie, river, estuary, and lush green trees. With its central location, Tumwater is a picturesque Northwest community with convenient access to arts, cultural and outdoor recreation.

Our vision is to create a future that is highly livable with diverse and engaged residents, a strong economy, and a healthy natural environment. Safe neighborhoods, quality schools, and a sense of community pride make Tumwater a great place to live, work, and play.

Opportunity: Under general supervision, performs analysis, consulting, design, development, project management, maintenance and/or support for major and minor information technology systems. Supports products, systems, software, multi-functional databases or database management systems that are critical and directly affect City operations, units, and departments. 

1. Creates, configures, and designs reports, dashboards, or interfaces allowing user access to data.
2. Designs, configures, and validates business logic and calculations in enterprise applications.
3. Provides end user support and training for enterprise applications and associated software.
4. Administers the security of enterprise applications and associated software.
5. Administers and coordinates the software solutions, modifications, and upgrades with end-users for all enterprise systems and related applications.
6. Designing, planning, implementing, and maintaining complex database and information systems.
7. Responsible for the management of multiple software applications and systems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirement listed below are representative of the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Knowledge, Skills, and Abilities:

1. Knowledge and understanding of ERP applications. 
2. Knowledge of databases and managing large datasets.
3. Knowledge of capabilities and operations of modern computers, peripheral equipment, and information technology systems.
4. Knowledge of project management concepts and tools. 
5. Knowledge of client-server environments; office and business computer applications; relational database models and issues related to database maintenance; principles and concepts regarding development and maintenance of system documentation.
6. Ability to manage time effectively and to set appropriate priorities.
7. Ability to use standard computer programs such as database, word processor, spreadsheet and collaboration software.
8. Ability to resolve conflicts with users and build consensus regarding information system matters.
9. Ability to learn and master modern technologies, systems, hardware, and software as needed.
10. Ability to analyze complex computing problems and recommend and implement solutions; deliver high quality customer service; write and communicate effectively.
11. Ability to create and present effective training.
12. Ability to conduct research and participate in self-initiated continuous learning.
13. Ability to work effectively both independently and as a member of a service-oriented team; demonstrate punctual, regular, and reliable attendance. 
14. Ability to identify and propose business process improvements using information systems.

Minimum Qualifications: 

A bachelor's degree in information technology or related field with two years of position related experience in computer software maintenance or database design, development, and maintenance OR;  

Associate's degree in information technology or related field with four years of position related experience in computer software maintenance or database design, development, and maintenance OR;  

Completion of an accredited two-year vocational training program in an information technology or related program with four years of position related experience in computer software maintenance or database design, development, and maintenance OR;  

Six years of related job experience in computer software maintenance, troubleshooting/problem resolution or analyzing, designing, or programming computer systems applications or databases. Related experience in computer software maintenance, or troubleshooting/problem resolution experience 

OR;  

Any combination of related education and experience equals at least six years.  

Preferred Qualifications: 

• Experience with ERP and/or related software. 
• SQL or other database query language experience.
• End-user training experience.
• Report writing experience.
• Project management experience.
• Microsoft 365 experience.
• Ability to learn and manage a wide range of business-related information technology systems.

Training/Licenses/Certifications: A Washington State Driver’s License 

Supplemental Information: 

Contacts: Daily contact with employees of the city and other agencies linked to our computer systems who are having trouble with computer and/or software systems. The purpose of these contacts is to resolve problems, user training and/or information gathering and sharing. These contacts can be difficult as employees may express frustration with hardware, software, or peripheral problems. Contacts require an elevated level of tact to ensure a continued good working relationship. Frequent contact with vendors, and technicians regarding problem resolution, or hardware/software evaluation. 

Supervision: Supervision received from the Information Technology Project Manager. Work is performed independently most of the time with accountability for results and guidance provided only for the most difficult or unusual problems. May lead project teams of peers based on software expertise and specialized knowledge. 

Accountability: Responsible for providing judgment, advice, and recommendations that impact peers and employees at all levels of the organization. Responsible for coordination of the installation of new software releases that affect City services and operations.  

Working Conditions: Busy office with regular interruptions. It has significant customer contact. Travels to all City work locations to complete assignments and projects. This position is eligible for a partial telework schedule and for a flexible schedule if business needs are met. In-person work is expected weekly and is subject to change weekly.  

Physical Requirements: Work is often performed in an office setting. 

Specific physical requirements and typical working conditions for this position are on file in the Administrative Services Department.

The City of Tumwater is an Equal Opportunity Employer (EOE) and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.   

The City of Tumwater is committed to wellness, safety, the environment and racial equity.

Salary : $89,064 - $119,352