What are the responsibilities and job description for the Advanced IT Specialist II position at City of Tyler?
The Advanced Information Technology Specialist II is focused on delivering high quality IT
services to customers in accordance with the department’s mission of delivering innovation
through excellent customer service. The Advanced IT Specialist II will work closely with the
HelpDesk Manager in supporting IT hardware, software, and technology projects critical to
the operations of the City’s diverse business units. Provide support for City-Wide
information technology infrastructure, server, and personal computing applications. Work
Schedule: Monday through Friday from 8:00 a.m. to 5:00 p.m
ESSENTIAL JOB FUNCTIONS:
• Active Directory Operations and Group Policy
• End-User/ Client Network Troubleshooting
• PC Hardware and Software Troubleshooting
• End-User Application Installation, Patching, and Operations
• Server Application-Level Administration and Operations
• AS/400 Applications
• Enterprise Applications Support
• Print server management and printer troubleshooting
• Use of the ServiceDesk Plus ticketing system
• Tablet PC, Server, and Desktop Application Support for End-Users
• PC Imaging and Deployment
• System Center Configuration Manager
• VOIP Device Deployment
• Microsoft Exchange Operations
• Remote Client Support (i.e., VPN, Virtual Desktop, 2FA, etc.)
• Wireless communications
• Computer and network security practices
• Mobile Device Management
• Microsoft 365 Administration
• Database administration (MSSQL, MySQL and DB2)
• Microsoft SharePoint
• Document scanning, file conversion and imaging software
• Microsoft Server, Exchange Server and Active Directory
• Web technologies such as Content Management
• Monitoring and troubleshooting Citrix Virtual Apps and Desktops
• Virtualization software (XenServer/Hyper-V)
• Equipment recovery and data protection through absolute
• Pc res could setup and management and configuration
• Deepfreeze setup and management and configuration
• Storage area networks
• PowerShell scripting
• Provide technical support to other cities partnered with the City of Tyler IT
department.
OTHER JOB FUNCTIONS:
• Provide software assistance and support through direct and indirect interaction with clients.
• Providing expertise and support to internal departments, external partners, and clients
• Integrate individual software solutions to higher level systems as appropriate or when needed.
• Develop new applications and scripts to enhance Information Technology and other City of
Tyler departmental operations, processes, and workflows.
• Work with technology vendors as needed to resolve system / hardware issues.• Communicate with end-users to understand their specific requirements and needs.
• Maintain and improve tools used for system analysis
• Performs other related duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES:
• Provide technical support to all levels of staff in response to requests received by the Information
Technology Support Line (Help Desk), including but not limited to city supported applications,
hardware, peripherals, email, telecommunications, and Internet/Intranet issues.
• Advanced technical aspects of server and desktop operating systems.
• Virtual desktop administration, and application virtualization.
• Citrix XenDesktop and XenApp technology to implement and administer large-scale VDI
deployments.
• Advanced IT Security knowledge and ability to implement and operate firewalls, IPS, endpoint
security, AI-based security systems, and other security technology in accordance with CISA
recommendations for local governments.
• Database administration fluency with Microsoft SQL, MySQL, and IBM DB2 servers.
• Basic knowledge of Cisco networking including routing, switching, wireless, and VoIP including
Nexus, iOS, and Meraki.
• Microsoft Windows desktop image standards, deployment methods, and supporting tools and
technologies (anti-virus, profile management, user experience monitoring, performance
troubleshooting, etc.)
• Computer networks, servers, Windows desktops, relational database management systems, and
enterprise software applications (web based, cloud based, and server based).
• Fluency with Microsoft Windows operating systems and office productivity software, and a basic
familiarity with AS/400 midrange servers.
• Fluency of computer programming tools and languages including PowerShell, VB.NET, C#, Java,ECMAScript, and SQL to prepare reports, scripts, and programs used to manage enterprise
software and hardware systems.
• Collaborate and communicate with non-technical staff, system stakeholders, and managers.
• Ability to work under pressure and coordinate tasks to address technical or civil emergencies.
• Present complex concepts to audiences of different levels of technical sophistication.
• Analyze business processes and translate them into clear, detailed technical specifications for IT
employees and City of Tyler administration and end-users.
• Read and understand complex technical manuals, business documents, policies and procedures,
and system documentation.
• Ability to write clear, accurate, timely documentation.
• Collaborate with third party business analysts and developers to produce software designs that
most effectively integrate with existing enterprise software.
• The ability, initiative, and accountability to execute broad assignments requiring minimal direction.• Capability to frequently transition between sitting or kneeling, standing, and moving between
offices, desks, cubicles, and other City of Tyler campus locations.
• Ability to lift and maneuverer equipment of 25 pounds or more.
• Ability to work in a variety of temperate conditions including cold and hot weather extremes and /
or office spaces.
• “24/7” availability to field and addresses the concerns of Information Technology department
infrastructure systems, personnel, and City of Tyler clients.
Associate’s degree in Computer Science or related technical field is required, plus at least two (2) years of
relevant experience. May consider a combination of relevant experience and education in lieu of an
Associate’s degree. Must be willing to work rotation on-call schedule and overtime as required on nights
and weekends. Must possess a valid class “C” driver’s license with a clear driving record.
It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a person's ability to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal.
The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate's Degree, and eight years of relevant experience will be considered in place of a Bachelor's Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.
The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.
No person under eighteen (18) years of age will be employed in any regular full-time position.
Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor's release (Form 2-2) and are approved by the City Manager.
No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle.
This posting is subject to be removed at the discretion of the department providing the position.
services to customers in accordance with the department’s mission of delivering innovation
through excellent customer service. The Advanced IT Specialist II will work closely with the
HelpDesk Manager in supporting IT hardware, software, and technology projects critical to
the operations of the City’s diverse business units. Provide support for City-Wide
information technology infrastructure, server, and personal computing applications. Work
Schedule: Monday through Friday from 8:00 a.m. to 5:00 p.m
ESSENTIAL JOB FUNCTIONS:
• Active Directory Operations and Group Policy
• End-User/ Client Network Troubleshooting
• PC Hardware and Software Troubleshooting
• End-User Application Installation, Patching, and Operations
• Server Application-Level Administration and Operations
• AS/400 Applications
• Enterprise Applications Support
• Print server management and printer troubleshooting
• Use of the ServiceDesk Plus ticketing system
• Tablet PC, Server, and Desktop Application Support for End-Users
• PC Imaging and Deployment
• System Center Configuration Manager
• VOIP Device Deployment
• Microsoft Exchange Operations
• Remote Client Support (i.e., VPN, Virtual Desktop, 2FA, etc.)
• Wireless communications
• Computer and network security practices
• Mobile Device Management
• Microsoft 365 Administration
• Database administration (MSSQL, MySQL and DB2)
• Microsoft SharePoint
• Document scanning, file conversion and imaging software
• Microsoft Server, Exchange Server and Active Directory
• Web technologies such as Content Management
• Monitoring and troubleshooting Citrix Virtual Apps and Desktops
• Virtualization software (XenServer/Hyper-V)
• Equipment recovery and data protection through absolute
• Pc res could setup and management and configuration
• Deepfreeze setup and management and configuration
• Storage area networks
• PowerShell scripting
• Provide technical support to other cities partnered with the City of Tyler IT
department.
OTHER JOB FUNCTIONS:
• Provide software assistance and support through direct and indirect interaction with clients.
• Providing expertise and support to internal departments, external partners, and clients
• Integrate individual software solutions to higher level systems as appropriate or when needed.
• Develop new applications and scripts to enhance Information Technology and other City of
Tyler departmental operations, processes, and workflows.
• Work with technology vendors as needed to resolve system / hardware issues.• Communicate with end-users to understand their specific requirements and needs.
• Maintain and improve tools used for system analysis
• Performs other related duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES:
• Provide technical support to all levels of staff in response to requests received by the Information
Technology Support Line (Help Desk), including but not limited to city supported applications,
hardware, peripherals, email, telecommunications, and Internet/Intranet issues.
• Advanced technical aspects of server and desktop operating systems.
• Virtual desktop administration, and application virtualization.
• Citrix XenDesktop and XenApp technology to implement and administer large-scale VDI
deployments.
• Advanced IT Security knowledge and ability to implement and operate firewalls, IPS, endpoint
security, AI-based security systems, and other security technology in accordance with CISA
recommendations for local governments.
• Database administration fluency with Microsoft SQL, MySQL, and IBM DB2 servers.
• Basic knowledge of Cisco networking including routing, switching, wireless, and VoIP including
Nexus, iOS, and Meraki.
• Microsoft Windows desktop image standards, deployment methods, and supporting tools and
technologies (anti-virus, profile management, user experience monitoring, performance
troubleshooting, etc.)
• Computer networks, servers, Windows desktops, relational database management systems, and
enterprise software applications (web based, cloud based, and server based).
• Fluency with Microsoft Windows operating systems and office productivity software, and a basic
familiarity with AS/400 midrange servers.
• Fluency of computer programming tools and languages including PowerShell, VB.NET, C#, Java,ECMAScript, and SQL to prepare reports, scripts, and programs used to manage enterprise
software and hardware systems.
• Collaborate and communicate with non-technical staff, system stakeholders, and managers.
• Ability to work under pressure and coordinate tasks to address technical or civil emergencies.
• Present complex concepts to audiences of different levels of technical sophistication.
• Analyze business processes and translate them into clear, detailed technical specifications for IT
employees and City of Tyler administration and end-users.
• Read and understand complex technical manuals, business documents, policies and procedures,
and system documentation.
• Ability to write clear, accurate, timely documentation.
• Collaborate with third party business analysts and developers to produce software designs that
most effectively integrate with existing enterprise software.
• The ability, initiative, and accountability to execute broad assignments requiring minimal direction.• Capability to frequently transition between sitting or kneeling, standing, and moving between
offices, desks, cubicles, and other City of Tyler campus locations.
• Ability to lift and maneuverer equipment of 25 pounds or more.
• Ability to work in a variety of temperate conditions including cold and hot weather extremes and /
or office spaces.
• “24/7” availability to field and addresses the concerns of Information Technology department
infrastructure systems, personnel, and City of Tyler clients.
Associate’s degree in Computer Science or related technical field is required, plus at least two (2) years of
relevant experience. May consider a combination of relevant experience and education in lieu of an
Associate’s degree. Must be willing to work rotation on-call schedule and overtime as required on nights
and weekends. Must possess a valid class “C” driver’s license with a clear driving record.
It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a person's ability to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal.
The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate's Degree, and eight years of relevant experience will be considered in place of a Bachelor's Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.
The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.
No person under eighteen (18) years of age will be employed in any regular full-time position.
Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor's release (Form 2-2) and are approved by the City Manager.
No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle.
This posting is subject to be removed at the discretion of the department providing the position.
Salary : $25
