What are the responsibilities and job description for the IT Manager position at City of University City?
Job Description
Job Description
Title : Information Technology (IT) Manager
FLSA Status : Exempt
Department : IT
Reports To : Deputy City Manager - Support Services
Location : Onsite, University City
Pay Range Begins at : $65,202
Potential to Grow to : $102,870
Average Starting Pay Could be : Somewhere in between
Job Purpose :
The purpose of this position is to provide technological services to those who utilize City of University City's network resources to include support of - computers, printers, software, network access and navigation, Internet access, telephones, mobile assets, peripherals, third party services and other technological tools as employed. Confidently and efficiently working in this fast-paced environment requires dependability and a quality work ethic. This position reports to the Deputy City Manager who will assign or help prioritize projects, goals and direction; however, to a major extent, the IT Manager works independently with minimal supervision.
Essential Functions
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Provides helpdesk and day-to-day support of phones, hardware, network, and applications to defined support base of City employees
- Troubleshoots (analyze, identify and resolve) network, workstation, computers, printers, software, network access and navigation, Internet access, telephones, mobile assets, peripherals, third party services and other technological tools as employed and peripheral equipment errors / problems
- Creates and provides training for end-users and colleagues
- Seeks out, coordinates, and consults with independent resources of technical information to apply to problems
- Documents hardware and software assets, task recording and archiving, and maintains all paperwork as assigned by the manager, coordinates inventory management system
- Leads large, complex projects with internal and external partners and vendors
- Installs and configures new or replacement computers or laptops; oversees upgrades
- Configures network resources such as printers or telephones
- Installs and configures software and peripherals for users to utilize
- Researches knowledgebase articles and other technical resources to configure devices or resolve issues
- Configures network resources such as printers or telephones
- Installs and configures software and peripherals for users to utilize
- Researches knowledgebase articles and other technical resources to configure devices or resolve issues
- Places service calls for maintenance or technical support help desks tickets
- Signs out, schedules updates and maintenance or equipment, and maintains assets
- Provides basic installation of components such as hard drives, memory, telephone cords, toner cartridges, etc.
- Creates and maintains a budget, making purchases as needed
- Creates and maintains policies related to technology use and service
- Provides ongoing training to City employees
- Responsible for asset management and maintaining a lifecycle plan for all IT equipment
- Provides IT updates, reports, and data to the City's executive team, City Council, etc.
- Other related duties as required for the Police Department and City of University City
Responsible for following all prescribed safety rules and regulations; and utilizing and wearing appropriate safety gear.
Follows and upholds City and departmental rules, regulations, policies, and procedures.
Reports to work free from the effects of drugs / controlled substances and / or alcohol, and free from impairment due to prescription drugs.
Maintains regular attendance.
The City reserves the right to require an employee in this position to work overtime including during emergency situations (defined as any natural or man-made disaster that may or may not necessitate the relocation of City personnel or citizens). In the event of an emergency and / or a required evacuation, the incumbent may be required to remain at work to provide needed services or perform essential duties for the benefit of the general public including services or duties different from those performed in the normal course and scope of the position.
Qualifications :
Knowledge, Skills and Abilities :
Job Posted by ApplicantPro
Salary : $65,202 - $102,870
