Account Clerk II

Our Commitment

Work with the best - work for Virginia Beach Parks and Recreation! Join our team and contribute to our 60 year track record of providing legendary experiences! We are dedicated to promoting healthy lifestyles and protecting our environment. We ensure all residents – regardless of their physical, social, and economic circumstances – can access our programs. By providing enriching and memorable lifelong experiences, we strive to enhance the quality of life for our community by improving the physical and mental well-being of our residents.

Are you…

Able to keep a positive attitude and foster excellence through your actions, words, and appearance? Personable and genuine with your communication- both written and verbal?

Someone who seeks opportunity to learn and understand the experience of others, creating a collaborative environment for all voices to be heard? Able to embrace differences and individuality to encourage inclusion?  Willing to listen with an open mind?

A problem solver who can work through sticking points and difficult conversations, holding yourself and team members to the highest standards of accountability?

Able to find opportunity in challenges, no matter how difficult, finding creative solutions?

Able to model sustainable practices to ensure an environmental conscious and productive culture (Ex: Recycle, reduce waste, optimize resources, and improve processes)?

Going to take ownership of your time with the department and strive for excellence?

THEN WE WANT YOU TO JOIN OUR TEAM!

Your Role

Our Account Clerk IIs are Member Services Lead Specialists assisting with the management of our front desks in the Recreation Centers providing extensive and direct legendary customer service. Our Recreation Centers are open seven days a week from early morning to late night, including most holidays.

• Join a team that oversees the public facing operations of the Virginia Beach Community Recreation Centers. A position that fosters legendary customer service to internal and external customers, communicates center program information, oversees point of sale systems, and leads a dynamic front line team of Clerk Cashiers. Assist Office Supervisor with all aspects of managing the office and Member Services Desk. Collaborate with team members from various Parks and Recreation units. 
• Process financial transactions in database and point of sale systems to include: membership sales, program fees, balance cash drawers, prepare deposits and submit daily financial reports; audit daily revenue collections, detect and correct customer account errors for accurate record keeping along with a variety of administrative tasks. 
• Become knowledgeable of our procurement process and offer guidance and assistance to other team members. Create requisitions and purchase orders which may include requests for quotes, audit and process invoices and payment vouchers. Monitor and track expenditures.
• Experience with training staff and/or providing written staff performance feedback 
• Nights, early mornings, weekends, and holiday work required.

• As a city employee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more. 

  The P&R Employee Experience

At Virginia Beach Parks & Recreation, our success is because of our dedicated employees.  We are intentional about creating an employee experience where you are empowered to reach your full potential, are supported through strength-based initiatives, and are confident in your abilities. We champion a workplace culture built on our cultural foundations: Professionalism, Respect, Accountability, Integrity, and Citizenship.  These guiding principles of behavior cultivate a positive and high performing work environment.  Success is recognized and celebrated, and legendary experiences are the core of who we are.

Full Time Perks –

Employees who are new to the Virginia Retirement System are eligible for:

• Scheduling Options
• 11 Paid Holidays plus 3 Additional Personal Holidays
• 18 Days of Paid Time Off (PTO)
• Medical, Dental, Vision, and Prescription Coverage
• Legal and Identity Theft Protection
• Virginia Retirement System (VRS) Hybrid Retirement Plan & Basic Life Insurance
• Commonwealth of Virginia 457 Deferred Compensation Plan(COV457)
• Hybrid 457 Cash Match
• Virginia Local Disability Program (VLDP) – Income Replacement(Short-Term Disability, Long-Term Disability, and Long-Term Care)
• Optional Life Insurance
• Wellness Programs
• Employee Assistance Program / Work-Life Services
• Paid Maternity/Paternity/Parental Care Leave