What are the responsibilities and job description for the Library Services Specialist II position at City of Virginia Beach?
Job Duties:
Those looking for part time work the City of Virginia Beach has a great opportunity to join VBPL as a part time “Library Service Specialist II”. This is a wonderful way to start your library career with many resources to continue your growth with us.
Apply today don't miss this chance!
Library Services Specialist II - Part Time (20 hrs. per week) duties include but are not limited to:
Applying a broad knowledge of customer service, library operations, services, and materials.
Providing information, reference assistance, and circulation services to library customers and promoting the library’s collection and services through tours and other activities.
Answering customer inquiries in person, virtually, and via the telephone.
Performing circulation functions, including account maintenance, issuing library cards, handling cash, checking library materials in and out, managing holds and interlibrary loan requests, and processing incomplete or damaged items.
Interpreting, explaining, and applying library policies and procedures to respond to customer concerns.
Facilitating library customers’ requests for information.
Conducting reference interviews with customers to clarify information needs.
Developing appropriate search strategies and identifying appropriate resources to respond to customers’ requests.
Performing information searches using search engines, online databases, the library catalog, and print resources.
Assisting and instructing customers in the use of library technology.
Assisting customers with their personal mobile devices and laptops.
Accessing library digital services, applications, software, and emails.
Assisting with making collection recommendations and performs collection maintenance using reports.
Shelving library materials accurately and in a timely manner.
Planning and preparing exhibits and displays, leading tours, and participating in outreach that increases community awareness of library services and resources.
Assisting with planning and presenting library programs.
Collecting and inputting data that will measure the impact of library services.
Participating in departmental strategic teams to develop system policies and procedures.
May supervise volunteers, serving as a Volunteer Resource Manager.
Performing other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
Official City Job Description:
https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Library-Services-Specialist-II-03297.pdf
Working Conditions:
There is no working conditions statement for this position.
Minimum Requirements:
MINIMUMS: High school diploma or GED and a combination of higher education and/or experience equivalent to two (2) years in a customer service/library related field utilizing the required knowledge, skills, and abilities. SPECIAL REQUIREMENTS: Must be available to work evenings, weekends, holidays, and overtime when required to meet operational needs.
Additional Requirements:
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required:
Preferences:
2 years’ working experience with customer service/information desk.
Computer/electronic resources experience.
Experience assisting customers with technology.
Experience with various search strategies, search engines, databases, and internet sites.
Experience working with teams/groups.
Experience marketing materials and/or creating displays that promote the Library’s resources and services.
Working experience in a bookstore or library.
Experience performing tasks requiring organization and time management.
Leadership and team building experience.
Special Instructions:
- Please complete the application in its entirety and include your resume if required by the posting.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
Salary : $37,456 - $58,056
