INFORMATION TECHNOLOGY BUSINESS ANALYST

Summary

Minimum Starting Salary depends on qualifications.

Required

Minimum Qualifications:

• Associate's degree in Information Technology, Computer Science, Business Administration, or a related field.
• 5 years of experience with database support, report development, software implementations, and project lifecycles.
• OR an equivalent combination of education and experience
  
  

Preferred:

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field.
• 3 years of experience with database support, report development, software implementations, and project lifecycles
• OR an equivalent combination of education and experience
• Microsoft or other professional IT certifications
  
  

Position Description: Under basic supervision, the Information Technology Business Analyst will support a transformative initiative impacting critical areas such as Planning, Inspections, Code Enforcement, Permitting, and Engineering. This position will work closely with cross-functional departments to gather requirements, optimize workflows, and ensure successful implementation of the replacement solution. This position requires a blend of technical acumen, problem-solving skills, and an understanding of municipal land management processes.

Position Responsibilities

• Collaborates with stakeholders across related departments to collect information, identify business needs, refine user requirements, transform them into technical specifications, and document detailed system requirements.
• Develops process flow diagrams, uses cases and business scenarios to support requirements and identify opportunities for process improvements.
• Participates in change management initiatives to ensure stakeholders are informed and engaged throughout the project lifecycle.
• Works with IT teams to support configuration, testing, and implementation of the replacement system.
• Designs and executes test plans and scenarios to validate that the solution meets business requirements and performance standards.
• Documents test results, track issues, and work with developers and vendors to resolve them in a timely manner.
• Facilitates user support post-implementation, troubleshooting issues, and maintaining clear lines of communication.
• Assists the Project Coordinator in project planning, tracking milestones, and monitoring project progress to ensure timelines and budgets are adhered to.
• Prepares project status reports and dashboards for stakeholders, including updates on risks, issues, and resolutions.
• Works with vendors and consultants to ensure successful project outcomes.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency or as required.
  
  

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
• Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
• Mandatory TMRS Retirement Plan with a 2:1 City Match
• Education Assistance Program
• Paid Parental Leave
• Employee Assistance
• Longevity Pay
• And More!

Chance to do work you are passionate about Job Security Desire to give back