What are the responsibilities and job description for the Waterpark/TLCF Guest Service Representative (Seasonal) position at City of Waseca?
POSITION SUMMARY
This position is responsible for quickly and efficiently processing guests purchasing daily admissions and items from the concessions area. This position serves as a resource to guests, and is responsible for answering telephones and disseminating information. This position may work at the Waseca Water Park or other City recreational locations.
JOB DUTIES OR ESSENTIAL FUNCTIONS
The essential functions of the position include, but are not limited to the following:
- Greet guests, process cash payments and tender change, and ensure that all received cash is well-accounted for and stored in a safe area.
- Take orders for food and beverages and prepare food items using appropriate quantities of ingredients.
- Follow proper sanitation and food safety guidelines during food preparation activities.
- Restock items before each shift; communicate any shortages of inventory or supplies to management.
- Sell appropriate type and number of admissions.
- Ensure only those with punch cards, paid admissions, or seasonal memberships enter the Water Park.
- Process transactions in a quick and efficient manner.
- Assist in cleaning the facility and work areas, including but not limited to: locker rooms, changing rooms, bathrooms, staff rooms, and concessions areas.
- Assist in taking out garbage, picking up trash outside, and cleaning the facility at the end of each shift.
- Participate in regular in-service training.
- Complete additional duties as assigned by the guest service supervisor.
- Responsible for cleaning concessions equipment and storage room.
- Find replacement or substitute when necessary.
- Report concerns to a manager or supervisor and make suggestions for improvement.
MINIMUM QUALIFICATIONS
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the experience, training, and certification required.
Knowledge
- An understanding of facility characteristics, rules, policies, and procedures
- An understanding of cash handling procedures
COMPLEXITY
The overall complexity of this position is moderately low. While performing the normal duties of this job, there are related steps, processes, and methods that require this position to recognize clear differences in a variety of situations.
RESPONSIBILITY
Supervision
Limited supervision is provided while performing the normal duties of this job.
This position exhibits formal supervisory responsibilities as a manager in charge of multiple related functions.
Impact
While performing the normal duties of this job, this position’s work product or services affect the accuracy, reliability, or acceptability of further processes or services.
REQUIRED PHYSICAL ABILITIES AND WORK CONDITIONS
The physical demands and work conditions described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hazards
While performing the duties of this job, this position may occasionally push/pull 11 to 20 lbs., lift 11 to 20 lbs., carry 11 to 20 lbs. and continuously perform repetitive motions.
While performing the duties of this job, this position will experience exposure to noise, irritants, fumes (energized equipment), and potential hazards.
Surroundings
While performing the duties of this job, this position will experience exposure to outdoor conditions including exposure to the elements and sun.
Salary : $11
