What are the responsibilities and job description for the Night Auditor/Guest Service Representative position at Springhill Suites by Marriott Rochester MN?
We are looking for a full-time night auditor to serve as our guests’ first point of contact and manage all aspects of their accommodations.
Guest Service Representative responsibilities include registering guests, managing reservations and providing information about rooms, rates, amenities, as well as the surrounding areas including Mayo Clinic. If you have a passion for customer service and a positive team-oriented attitude - we’d like to meet you!
Ultimately, you will help create a pleasant and memorable stay for our guests.
***Please note***
Sunday through Thursday hours 10pm-6am.
Responsibilities
Perform all check-in and check-out tasks
Assist guests over the phone as well as in person
Coordinate with all hotel departments (i.e. housekeeping, maintenance, etc.)
Manage guest information such as contact details, room types needed, dates of arrival and departure, and payment information
Provide information about hotel, rates, amenities, and services offered
Assist guests with questions related to Mayo Clinic, transportation, dining, entertainment, etc.
Essential Skills
Passion for customer service
Organized and detail oriented
Basic computer knowledge
Willingness to learn
Ability to empathize with guests
Problem solving skills
Strong interpersonal skills
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Rochester, MN 55902 (Required)
Ability to Relocate:
- Rochester, MN 55902: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16