Public Services Assistant 2

The Public Services Assistant 2 performs a variety of customer service functions:  exhibit attention to detail, be comfortable using and learning new technology, and must provide excellent customer service while performing all work duties.

• Mondays 11:30am-8:00pm
• Wednesdays 8:30am-5:00pm
• Rotating Saturdays 8:30am-4:00pm and Sundays 11:30am-4:00pm. 

• Tuesdays 8:30am-5:00pm 
• Thursdays 9:30am-6:00pm
• Fridays 9:00am-5:30pm
• Rotating Saturdays 8:30am-4:00pm and Sundays 11:30am-4:00pm.

• Proactively seeks to assist patrons with locating library materials, using the library catalog, and library technology.
• Proficiently handles all circulation functions including log-in, check-in, check-out, placing holds and trace functions, collecting fines, using the patron database, patron registration and issuing library cards.
• Assists with maintaining library displays.
• Handles phone customer service transactions while demonstrating the utmost professionalism in all patron communications.
• Performs building shift change procedures and assists with maintaining welcoming and attractive public areas.
• Performs curbside pickup procedures.
• Proficiently handles and resolves patron issues relating to meeting room set up and technology issues.
• Serves as person in charge (PIC) in absence of FT staff. 
• Performs other duties or assumes other responsibilities as apparent or assigned.

• Maintain knowledge of current holdings and library resources, both print and electronic.
• Actively learn and apply library policies, procedures, and related skills.
• Demonstrate effective public service skills, understand public library operations, and support "patron first" practices.
• Interact effectively, professionally, and tactfully with general patrons.
• Ability to operate standard office equipment, perform required data entry proficiently and use library software and computer systems effectively. 
• Be comfortable working in close proximity to all age categories.
• Consistently show a professional, courteous, and helpful attitude toward all patrons, in a variety of patron service situations.
• Actively greet and offer assistance to the Library's patrons and staff.
• Exhibit a cheerful attitude.
• Create and participate in a team environment.
• Create positive experiences for library patrons by effectively and efficiently performing job tasks.
• Attentive to the City's standards for customer service, accuracy, quality, efficiency and all City policies and procedures ensuring that all work performed meets those standards

• High School Diploma or general educational development (GED) required.
• Library or related customer service experience required.
• Demonstrated success in interpersonal and communication skills.

• Required to move or lift up to 25 pounds and occasionally up to 35 pounds.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.
• Must be able to effectively communicate orally (in person and over the telephone) and in writing (using electronic devices and handwritten) in English with other employees and the community.

• Climate-controlled office with hazards typical of that environment, occasional outdoor work is required.
• Standard work hours include evenings and weekends.
• To successfully fulfill the essential functions of this position, employee must maintain standard work hours within the Waukee Public Library building.

Salary : $18