Shelter Lead

The purpose of this Limited-Term Employment position is to provide leadership and essential services within a shelter facility serving unhoused individuals. The position ensures a trauma-informed, clean and supportive shelter environment for clients, staff and volunteers. Responsibilities include client interaction, record-keeping, facility maintenance, supervising shelter operations, ensuring client safety and well-being, managing staff and volunteers, assisting with administrative tasks and reporting and coordinating with other organizations to provide comprehensive service.1. Supervision and Support:

• Supervise and support shelter staff and volunteers, providing guidance and training as needed
• Address volunteer concerns and issues in a timely and professional manner
• Maintain a positive and supportive work environment
• Communicates and problem-solves effectively with clients, volunteers and other stakeholders

2. Client Support:

• Maintain a positive and respectful demeanor with shelter clients
• Facilitate a safe and respectful environment for all clients
• Engage in crisis intervention and de-escalation in calm and effective manner
• Active listening of clients’ concerns and needs, documenting relevant information
• Ensure clients adhere to shelter rules and policies, promoting a safe and orderly environment

3. Intake and Resource Coordination:

• Conduct intake assessments to gather information about clients’ needs and circumstances
• Assess clients’ capacity to engage in and connect with appropriate resources
• Assist clients with resource access, including healthcare, employment, housing, education
• Make referrals to relevant agencies and programs
• Advocate for residents' needs and rights

4. Shelter Operations:

• Maintain a clean, organized, and safe shelter environment
• Ensure compliance with shelter policies and procedures
• Monitor and report on resident behavior and any incidents that may occur
• Work with clients to maintain the grounds, cleaning schedules, and other chores as needed
• Monitor and address any safety or security concerns
• Maintain inventory of shelter supplies

5. Record Keeping:

• Maintain accurate records of clients, including intake information, and incident reports
• Maintain accurate records of volunteers
• Document interactions and progress made by residents
• Assist with data collection

Additional Duties and Responsibilities

• Perform other duties as assigned by supervisor

Education and Experience Requirements
Candidates must be a United States Citizen and at least eighteen (18) years old. A high school diploma or equivalent is required. Applicants must possess and maintain an acceptable driving record and a valid Wisconsin driver’s license. Social work experience or experience otherwise working with vulnerable populations is preferred.

Knowledge, Skills and Abilities
•Ability to coordinate staff and tasks (well-organized and effective time management).
•Ability to communicate effectively orally and in writing with citizens, co-workers, supervisors, and others.
•Ability to operate equipment and machinery requiring simple but continuous adjustments, such as computer and telephone.
•Skills to effectively operate computer systems for a variety of tasks.
•Ability to engage in crisis intervention and de-escalation skills.
•Ability to coordinate eyes, hands, feet and limbs in performing semi-skilled movements such as self-defense, operation of a motor vehicle, data entry and assembling.
•Ability to sit, stand, walk, use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, or crouch.
•Ability to recognize and identify similarities or differences between characteristics of colors, forms, sounds, tastes, odors and textures associated with job-related objects, materials and tasks.
•Ability to use discretion effectively to determine a proper course of action consistent with a problem-solving approach to interacting with others.

Physical and Working Environment
The work occurs in a shelter facility serving unhoused individuals and includes working irregular hours during evenings and weekends as required. Light work with frequent standing and walking, ability to lift and carry objects weighing up to 40 pounds.This is a limited-term position.  This position is limited to 1,200 hours during a rolling calendar year and is not eligible for any benefits.
Satisfactory results of a background check, pre-employment physical evaluation, and drug screen are required for hire.

Salary : $22