What are the responsibilities and job description for the Customer Support Technician position at City of Webster Groves?
About Us
The City of Webster Groves is a municipality, and suburb of St. Louis, that strives to provide residents, businesses, organizations, and visitors with exemplary, fiscally sound, and responsive services to enrich and strengthen our community and our natural environment. We value People; Excellence in Service; Diversity, Equity & Inclusion; Creativity; Sustainability and Leadership.
Our strategic goal areas are:
Provide Excellence in Service
Achieve Diversity, Equity, and Inclusion
Cultivate a Diverse Housing Stock
Ensure Long-term Fiscal Integrity
Strengthen Economic Development
Adopt Sustainable Practices
If you have are looking to make an impact in a thriving community, are dedicated to contributing to the greater good, and are seeking a fulfilling career in public service - apply at The City of Webster Groves today!
Job Title
Customer Support Technician
The Team
The City of Webster Groves Public Affairs & Engagement team takes pride in executing the traditional functions of Public Affairs & Engagement while providing excellent customer service.
These customer service functions include:
Intake of building and occupancy permits
Process payments for permits, applications and reviews
Sell Gift Certificates (Webster Bucks)
What you’ll do- Key Responsibilities
Provide prompt and courteous customer service to the general public by disseminating information, answering inquiries or directing questions to appropriate personnel.
Receive and process cash receipts in software system for all money received by the City for permits.
Credit Card, check and cash payments for: permits, parking tickets, licenses, and Webster Bucks.
Perform activities related to contractor licenses and maintains files of support documentation.
Distribute permits as the front desk is the main pick-up location for permits.
Enter paid parking ticket data into online system
Issue and renew all parking permit tags, maintaining the database and sending out annual renewal notices.
Enter manual work orders pursuant to resident’s needs and submits them to the appropriate department for corrective action.
Compose and prepare various correspondence.
Perform general office duties such as office computer applications, copying, filing, scanning and data entry; maintains Department records systems.
Make recommendations to improve efficiencies in processes and procedures.
You Have (Knowledge & Abilities):
High school diploma
Three (3) years administrative or fiscal experience with direct customer service contact.
Excellent organizational and communication skills
Ability to pass an extensive background check
An equivalent combination of education and experience may be considered by the city.?
Why Join Us?
We offer unparalleled benefits to connect your professional goals with your personal goals.
Paid Time Off – Vacation Leave & Sick Leave
Paid Holidays/Personal Day
Tuition Reimbursement
Health,Vision & Dental Insurance
Flexible Spending Account
Employer Provided Life Insurance
Long Term Disability Insurance (employer provided)
Defined Benefit Retirement Plan (LAGERS)
Roth IRA or 457 Deferred Compensation Plans (Optional)
Employee Assistance Program
Public Service Loan Forgiveness
Short Term Disability Insurance (Optional)
Supplemental Life Insurance
Webster Groves City Employee Recreation and Fitness Pass (self or family membership)
Equal Employment Opportunity
The City of Webster Groves values Diversity, Equity and Inclusion. We are an Equal Opportunity Employer therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Salary : $42,747 - $59,414
