IT Systems Analyst

POSITION SUMMARY

This position is responsible for the planning, implementation, maintenance, and security of the City's information technology infrastructure and will provide high-level hardware, software and enterprise application support to all City departments. This position involves administering servers, networks, software applications, and cybersecurity measures. Provides a primary point of contact for technology related projects, requests, technical consulting, and IT project management.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

1. Administer the Office 365 platform, including user accounts, licenses, and permissions.

2. Maintain virtualization environments (e.g., VMware, Hyper-V) to ensure high availability of critical systems.

3. Maintain servers, workstations, and network equipment, including routers, switches, and firewalls.

4. Recognizes and resolves hardware and software problems.

5. Keeps current on new technology; research and review current software and hardware products and trends to recommend future implementations of technology to ensure the City stays current and is prepared for future technology trends.

6. Develops procedure manuals/videos and system documentation to ensure consistent operation of enterprise applications.

7. Researches, tests, evaluates and implements new enterprise software applications and upgrades of existing applications.

8. Assists in planning and systems analysis, software configuration and training of employees on enterprise systems.

9. Provides day-to-day administration and maintenance of the assigned enterprise systems, including any technologies which support customer service and/or staff activities directly.

10. Respond to escalated helpdesk tickets as needed.

11. Ensure integrity of backups and recovery solutions.

12. Maintains all system documentation.

13. Develops partnerships between Information Technology and other City departments.

14. Cultivate inclusive and respectful working relationships that support a sense of belonging for all employees and community members we serve.

15. Performs the essential functions as described in the physical demands and work environment sections below.

16. Maintains regular attendance and punctuality.

17. Performs other duties as assigned.

Job Type: Full-time

Pay: $66,732.56 - $93,421.04 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Yearly pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• St. Louis, MO 63119: Relocate before starting work (Preferred)

Work Location: In person

Salary : $66,733 - $93,421