Associate I Visitor Center

Job Description

Job Description

Associate I ‐ Williams and Forest Service Visitor Center

City of Williams

Position Description

Grade 3)

Summary of Position

Answers inquiries, provides information, and provides excellent customer service to all callers and visitors.

Organizational Relationships

1.    Reports to :   Visitor's Center Manager

2.    Directs :         This is a nonsupervisory position.

3.    Other :   Offers information services for the Williams and Forest Service Visitor Center and works closely with the general public, Forest Service, National Park Service, and the City of Williams Staff.

Essential Duties

• Greets visitors, answers inquiries and provides accurate information to the general public.
• Performs general clerical duties, including typing, printing, answering telephones, and filing documents.
• Organizes, orders, and maintains collateral other destinations, businesses, and area activities provide.
• Remains aware of inventory of items for sale, provides inventory needs to VC Manager, and restocks items when needed.
• The Visitor Center's cash register and credit card machine record sales of items, and the cash register is balanced.
• Creates and manages files and maintains Visitor Center records accurately.
• Answers routine correspondence.  Prepares and mails visitor packets in response to inquiries / leads.
• Ensures collateral information is prepared and delivered for direct mail.
• Assists other Visitor Center Staff when needed.
• Performs other related duties as requested, directed, or assigned.

Job Knowledge, Skills, and Abilities

General Information

The above statements describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

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