IT Technician

AN APPLICATION MUST BE SUBMITTED ALONG WITH YOUR RESUME.

THE CITY OF WILLISTON APPLICATION IS ON OUR WEBSITE AT:

WWW.WILLISTONFL.ORG

A RESUME ALONE WILL NOT BE CONSIDERED FOR THIS POSITION

Information Technology Technician

General Statement of Job

This is a responsible, technical, skilled position in the installation, configuration, testing, operating and maintenance of a information systems and technologies related equipment. Responsible for the operation of the Information Technology systems for the City’s operations. Responsible for end user support in IT systems, workstations, printers, and other peripherals. Familiarity with Voice Over IP (VOIP) and conventional telephone systems, as well as 2-Way Radio functionality and installations. Will Report to the Department Director or Designee.

Essential Job Functions

1. Performs construction and maintenance job tasks associated with Ethernet (CAT5, CAT6) and Fiber Optic cable. Operates bucket trucks; hydraulic and handheld tools; and/or equipment as required. Conforms to policies and procedures for safe work practices, the proper use of vehicles, tools, and equipment associated with accepted communication line work practices.

2. Responsible for ensuring the City’s network infrastructure documented.. Walks over various terrains, climbs ladders, handles Ethernet and delicate Fiber Optic cables.

3. Responsible for conducting periodic audits of the City’s infrastructure to confirm documentation accuracy.

4. Works with the IT Department to assist and serve as technical back-up. Troubleshoots IT Related issues, identifies problems, and creates solutions.

5. Performs installation, troubleshooting, and maintenance of Ethernet and Fiber Optic networks, Ethernet termination and fiber optic fusion splicing as required. Responsible for new splicing as well as repair splicing. May also be called on to also assist with other Departments as needed.

6. Performs testing, configuration, installation, and troubleshooting of media converter edge electronics hardware used in implementing data network transport systems. Must be able to lift up to 100 pounds.

7. Performs technical testing of fiber optic cables in the field using an optical time domain reflectometer (OTDR). Must be able to determine acceptable losses of transmitted light signals across fusion and mechanical splices.

8. Performs testing on fiber optic cables to pinpoint any breaks in the cable when troubleshooting customer circuits.

9. Consults Network staff to resolve and troubleshoot fiber network equipment problems and performance issues.

10. Visually identifies fibers through labeling and color-coding. Makes handwritten notes and red-lines drawings. Inputs documentation notes and red-lines using a computer keyboard and mouse into database and Computer Aided Drafting software.

11. In the event of a system malfunction, will be called in on an on-call schedule to respond to the situation at any hour, must assess the situation and use judgment to manually make appropriate repairs as quickly as possible to meet service demands. On-call is required for this position.

12. Responsible for installing, configuring, and troubleshooting network hardware at both City facilities as well as Williston Fiber customer facilities.

13. Responsible for working directly with Department Director or Designee to test, configure, apply, and install new telecommunication technologies.

14. Ability to maintain and troubleshoot network devices for inter-connectivity of the data network.

15. Evaluates new technology related to network and fiber optic systems and products and makes recommendations for enhancements/expansion for pro-active network growth.

16. Must track usage of supplies and materials, not limited to, fiber splicing equipment including splice enclosures, splice trays, fan-out kits, and fusion protection tubes to ensure an adequate stock for daily activity. Must fill out work orders and log book on a daily basis.

17. Provides input to the development of the enterprise’s annual budget.

18. Communicates with other employees in person and by two-way radio, politely and clearly and also communicates in person at job sites to customers.

19. Assists in training and instruction of other personnel. Provides "on the job" training in the field to fellow crew members on proper use and operation of equipment, proper procedures and safety practices.

Nonessential Job Functions

1. Maintains assigned vehicle and other equipment according to City policies.

2. Performs other work as assigned.

Minimum Qualifications

One (1) Year work experience or primary training in Information Technology is required. Must have excellent interpersonal communication skills and ability to clearly communicate orally and in writing, complex technical issues. Must have the ability to distinguish full range of colors. Experience working with OTDR equipment and using such testing equipment to determine losses associated with fiber distance and fusion splices is preferred. High School Diploma or equivalent required. CDL Class B required within six (6) months.

Knowledge, Skills, and Abilities

Working knowledge of standard methods, practices, tools and materials used for repair and maintenance of network infrastructure and computer systems hardware. Ability to work from service manuals, blue prints and diagrams. Working knowledge of hazards and safety precautions taken to protect persons and equipment in a field and substation environment. Must possess skills in the use and care of electrical and electronic test equipment used in the various areas of the specialty such as OTDR, volt-ohm meters, fiber optic testing and fusion splicing devices and other such equipment used in the trade. Must be able to gain working knowledge of Computer Aided Drafting equipment and procedures to up-date electrical schematics and wiring diagrams.

Ability to analyze data, prepare complex mathematical calculations and visually audit reports, records, and drawings for accuracy and completeness. Must be able to remain calm in stressful situations.

Ability to maintain his/her personal body weight 40 pounds or more, less than the maximum bucket truck bucket lift capacity of 300 pounds. Must be able to work with and around active electrical lines. Must be able to detect wire of different colors.

Ability to follow oral and written instructions. Ability to work outdoors in adverse weather conditions. Ability to work independently to complete tasks. Ability to maintain accurate records and reports.

Must have the ability to problem solve, evaluate others and make independent judgment to restore customer concerns. Ability to work at various heights, or in trenches, vaults, or confined spaces and able to climb into a bucket and work off a ladder.

Licenses/Certificates

Must possess and maintain a valid Florida Operator Driver's License with an acceptable driving record. Certified Fiber Optics Technician (CFOT) Certification, Certified Fiber Optics Splicing Specialist, (CFOS/S) Certification, Certified Fiber Optics Specialist in Testing and Maintenance (CFOS/T) Certification preferred.

Residency Requirement

The employee must live and remain living within 35 minutes of City of Williston, City Hall (presently 50 NW Main Street, Williston, FL 32696 ) work facility.

Assigned City Vehicle Yes No

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

COMPLETION OF APPLICATION:

Applicants will be given credit only for information provided in response to the announcement and included on the completed application. Applications should include at least ten (10) years of work experience on the application (if applicable). No additional information will be solicited or considered by this office; therefore, individuals who submit incomplete applications may not receive full credit for their education, training and experience. Applicants will not automatically be given credit based on their position or title.

The successful candidate will be subject to a background check and drug screening.

Job Type: Full-time

Pay: $18.61 - $24.61 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Work Location: In person

Salary : $19 - $25