CLERK II (WHACC)

The City of Wilmington, a top Delaware employer, provides comprehensive and quality programming that supports the holistic wellness of city residents, maintains the park lands and related facilities, and also provides recreational, social, cultural, employment, and educational opportunities for all through the Department of Parks and Recreation.

Duties And Responsibilities

The Clerk II provides administrative support to William "Hicks" Anderson Community Center and the Recreation Division, which is clerical work involving the performance of responsible and varied duties. They utilize a high degree of diplomacy in the performance of their assignments and require moderately broad office management responsibilities. This position reports to the Superintendent of Recreation. Additional responsibilities include:

• Provides high-level customer service via direct contact with the public, including answering phones, checking voicemails, and greeting customers who visit WHACC.
• Processes all facility request forms and prepares them for the Deputy Director's approval.
• Assists the Deputy Director and/or designee with vital records functions of the office, including identifying vital records, processing records, and transferring records to storage.
• Assists the Family Matters Coordinator with the membership intake process, including processing applications, filing them, updating pertinent information in the membership database system, and ensuring information is updated quarterly.
• Prepares general vouchers and reports; reviews status of department contracts; maintains filing system.
• Assists the public by conveying programs and services provided by the department.
• Performs administrative duties that include but are not limited to creating letters, forms, reports, and other related functions.
• Supports internal and external programs as needed.
• Back up to for the Administrative Assistant to the Director of Parks and Recreation
• Performs all related work as required.
  
  

Education And Experience

Graduation from high school or GED equivalency. Considerable experience in performing general office and clerical work of a progressively responsible nature or any equivalent combination of education and experience. Courses in bookkeeping, accounting, and related computer subjects or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

• Knowledge: Knowledge of Microsoft Word, Microsoft Office Professional, Excel, Outlook, or any equivalent word processing and database software. Possess knowledge and experience in urban recreational programs and services.
• Skills: Good knowledge of business English, spelling, and math. Excellent knowledge of modern office practices and procedures. Possess good customer service experience in maintaining effective working relationships with employees and the public. Must be able to input data accurately and to type 30 wpm.
• Abilities: Ability to organize and maintain complex records/files and prepare reports from various statistical information. Ability to establish and maintain effective working relationships with employees and the general public. Ability to understand and follow complex oral and written instructions. Must have the ability to work a flexible schedule, including evenings and weekends as needed.
• Licenses: Possess and maintain a valid driver's license with a good driving record.
  
  

CANDIDATE EVALUATION

Evaluation for this position includes a review of the applicant materials, certification of qualified applicants, testing in Word and Excel, and a panel interview (in-person or virtual).

Working Conditions And Physical Requirements

All selected applicants must pass a criminal background investigation, drug test and pre-employment physical.

• Physical Requirements: Frequently required to sit and use hands to fingers, operate objects, and reach with hands and arms. Occasionally required to walk, talk, or hear. Occasionally lift up to 25 pounds.
• Vision: Close vision and the ability to adjust focus.
• Working Conditions: Normal office environment with occasional opportunities to work outdoors.
• Location and Schedule: William G. Turner, Jr. Building, 500 Wilmington Avenue, Wilmington, Delaware 19801. Monday through Friday, 11:00 a.m. to 7:00 p.m., with occasional weekends due to the division's operational needs.
  
  

Total Compensation

Compensation encompasses both salary administration and a comprehensive benefit package

• Salary Administration: New employees are hired at the starting and up to the median salary based on qualifications and internal equity. Annual merit increases are provided based on a satisfactory performance review.
• Benefits: The City offers a robust benefit package with medical/dental available on the date of hire. Additional details available at www.WilmingtonDE.gov/benefits.
  
  

SUPPLEMENTAL INFORMATION

This position is open to all internal and external applicants who meet the minimum qualifications.

• To apply visit www.WilmingtonDE.gov. Computers are available in the Department of Human Resources, Louis L. Redding City/County Building, 800 N. French Street, 4th Floor, Wilmington, Delaware 19801. Call (302) 576-2460 to schedule an appointment for computer use.
• The City of Wilmington is an equal-opportunity employer.
• The City Code provides preference for eligible internal candidates, veterans, and current city residents.
• The City of Wilmington is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodation when requested without causing an undue hardship. If accommodation is needed, please call (302) 576-2466.