What are the responsibilities and job description for the NCIC Specialist position at City of Wilmington?
The purpose of this position is to provide clerical support to all sworn and civilian law enforcement personnel including all local and nationwide law enforcement agencies. This is accomplished by monitoring the DCI (Division of Criminal Information) and SBI (State Bureau of Investigations) computers, performing inquiries and entries to the NCIC (National Crime Information Center), answering telephone inquiries to determine the nature and priority of each call, transmitting messages via two-way police radio, data terminals, and phone, processing criminal background checks, processing driver license checks, processing warrants and other orders for arrest, preparing correspondences, maintaining records, coping, and faxing documents. Other duties include providing backup assistance for the police department front desk by answering telephone calls and assisting with walk-in citizen requests. Wilmington Police Department operates on a 7-day, 24-hour basis and NCIC Specialists are required to work a variety of schedules including nights, weekends, and holidays.
- Performs NCIC operations by processing all record entries, modifications, clearances, and cancels on persons or property by researching, compiling, and verifying the accuracy and completeness of our law enforcement information while ensuring compliance with policies and procedures.
- Completes all confirmation processes and paperwork for persons or property listed as wanted or stolen by our agency on the state and national databases.
- Completes quality control by auditing each entry, modification, clearance or cancel performed in RMS, the state, and national databases both at the time of the action and again during the state-regulated monthly validation process.
- Researches various law enforcement internal and external databases to compile informational packets on persons or locations at the request of PD personnel for various investigative purposes or to comply with state regulations.
- Process all incoming and outgoing teletype communication to and from our agency with other state and national law enforcement agencies.
- Audits incident reports to ensure NCIC offense report information and the entries are accurate.
- Serves as the contact for other law enforcement agencies including the Division of Juvenile Justice, North Carolina Division of Community Corrections, and the NC Division of Motor Vehicles.
- Researches internal and external databases to help ensure our agency is in compliance with regards to missing persons reports and ensure the required follow up with the associated government agencies is completed.
- Verifies using eWarrants that all felony warrants issued are received and entered into NCIC.
- Works with the Police Records to ensure all NCIC information is appropriately documented and tracked during the case filing process.
- Notifies detectives of property being purged from the NCIC system and processing re-entry procedures when requested.
- Identifies and corrects VIN information in RMS using CARFAX.
- Relays all pertinent information to officers via radio, data terminals, and phone in a timely manner to ensure officer safety.
Education: High School Diploma or GED
Experience: Minimum 1 year of professional experience providing administrative/clerical support.
Experience: Minimum 1 year of professional experience providing administrative/clerical support.
Other Requirements: Ability to obtain SBI background clearance and DCI Certification (in modules 1, 2, 3 and 7) upon hire. This position is considered essential to WPD operations and individuals performing in this classification are required to work during periods of inclement weather and other City closures.
Note: Successful completion of a background investigation and post-offer polygraph and drug screen are required for the selected candidate.
PHYSICAL DEMANDS: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.Note: Successful completion of a background investigation and post-offer polygraph and drug screen are required for the selected candidate.
WORKING CONDITIONS: This position generally requires work in an office setting.
**Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.**
